Service & support
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Grundfos offers a full range of modular pumping stations, complete with all necessary piping, valves, level controls, etc. The range uses a modular concept and offers a large pit volume.
The pump pit, pumps and controls can be combined to suit specific requirements for each individual application.
The pumping stations are made from durable polyethylene (PEHD). All pre-installed piping is either PE or stainless steel. As standard, the pumping stations are supplied with a PE top cover.
The pumps are available in a variety of sizes. The standard range can be supplemented with customised versions as required.
Applications depend on the pump selected, and include:
Information and advice
Grundfos is a world-wide provider of pumps and related systems. We have a trained staff of service engineers who will be able to support you during the installation phase of the pump or solution. Grundfos products are manufactured to very high standards, which helps to ensure a long life. Our many years of experience of different kinds of installation and with installation techniques are also key factors for maximising the lives of your Grundfos products or systems.
We will be able to support you with the following:
Please contact your local Grundfos company to obtain full support for your new installation.
This product can be installed as part of a large-scale solution in which a number of Grundfos products operate together. In order to achieve optimum performance, it is very important that the system is set up and adjusted correctly from the outset. The knowledge and experience of the Grundfos service technician, and the use of dedicated Grundfos service tools to adjust the performance of the pump, together guarantee that the greatest possible efficiency and fully correct operation of the equipment are both achieved. Commissioning is recommended in the following circumstances:
Please contact your local Grundfos company to arrange for the commissioning of your newly-installed Grundfos system.
Recommended spare parts
Even though the Grundfos strategy is to supply the best possible pump solutions to our customers, after a long period of operation there will be wear and tear to some of the components in certain situations. If short operating downtime is a requirement, or if the pump is installed in inaccessible areas where delivery of spare parts may take a long time, it is advisable to maintain a small stock of recommended spare parts on site.
Please contact your local Grundfos company to obtain information about recommended spare parts or service kits for your Grundfos product.
Repair and maintenance
Grundfos Service will maintain and repair your pumps. Our service professionals can also advise you on efficiency issues, offering suggestions for saving money in the long term.
Repair and maintenance of your existing pump systems
Naturally, you can always call Grundfos for the repair and maintenance of pumps you have purchased from us. Grundfos can repair your pumps to the same specifications as new. However, it is important to remember that an upgrade or even a replacement pump can be cheaper than repair in the long term. See "Upgrades and Replacement" for how this makes good business sense.
Effective service – wherever you are
Grundfos Service is always close by. Working in collaboration with our local authorised service partners we offer worldwide service. Help from qualified pump professionals is never far away, whether you need immediate assistance or are interested in hearing about opportunities for making savings.
Grundfos Remote Management
Grundfos Remote Management is a cost-effective, secure and reliable way to monitor and manage pump installations from an Internet PC at a very low cost.
Connecting pumps and people
With a secure and reliable remote management system, you can monitor and manage your pump systems from an Internet PC at a very low cost.
Grundfos Remote Management is a cost-effective and straightforward system for monitoring and managing pump installations in commercial buildings and in water supply and wastewater systems. It reduces the need for onsite inspections, and in the event of an alarm or warning, the relevant people are notified directly.
The system offers a wider range of benefits and functions than mobile-phone-based monitoring. For those who do not require remote process automation, Grundfos Remote Management is the ideal solution for monitoring and remote control, rather than traditional SCADA (Supervisory Control and Data Acquisition) systems. Initial investment is minimal, and a fixed low fee covers data traffic, hosting costs and system support, including back-up of all data.
Efficient alarm management
The on-call schedule in this new telemetry system ensures that alarm messages from onsite controllers go directly to the relevant people. The system manager can log on from a PC anywhere and plan who is to receive alarm messages from each installation at any given time of the day. Managers can plan for years ahead, and can easily handle day-to-day exceptions to the schedule.
Optimise service and maintenance
Changes in pump performance can be tracked using trend graphs generated automatically by the system. This tracking can give an indication of any wear or damage in the installation, and service and maintenance can be planned accordingly.
The communication interface (the CIU271 modem) enables data transmission via GPRS/SMS from your Grundfos pumps and controllers. The built-in multi-purpose I/O board allows you to connect sensors and switches. The Grundfos Pump Audit is our replacement analysis. It is a complete diagnostic tool that considers your facility, the energy efficiency of your system, and the total life-cycle costs of your pumping solution. It provides detailed recommendations for replacement, including estimated payback time.
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