Service Sales Engineer

Job family - Job cluster - Job role - Band level

Job family: Commercial

Job cluster: Service

Job role: Service Sales Engineer

Band level: 09

Purpose of job

Apply technical and customers insights to identify, sell and provide customers with highly value-adding service and after-sales solutions.
Work closely with sales colleagues to ensure a positive customer experience.

Key Activities

- Listen to customers and identify how Grundfos value proposition supports their business needs.
- Proactively identify new sales leads and drive the service sales process for specific customers, markets, products, or industry and achieve agreed targets.
- Keep updated on market trends and competition.
- Select service products, prepare and present quotations.
- Negotiate pricing on standard projects.
- Follow up on sales from quotation to getting the order.
- Plan and register all activities.
- Work closely with sales colleagues to ensure a positive customer experience.
- Work closely with Service Specialists on on-site troubleshooting and assist with training when necessary.
- Carry out risk assessment before on-site visits.

Critical knowledge and experience

- Listen to customers and identify how Grundfos value proposition supports their business needs.
- Proactively identify new sales leads and drive the service sales process for specific customers, markets, products, or industry and achieve agreed targets.
- Keep updated on market trends and competition.
- Select service products, prepare and present quotations.
- Negotiate pricing on standard projects.
- Follow up on sales from quotation to getting the order.
- Plan and register all activities.
- Work closely with sales colleagues to ensure a positive customer experience.
- Work closely with Service Specialists on on-site troubleshooting and assist with training when necessary.
- Carry out risk assessment before on-site visits.

Collaboration partners

- Sales Regions

Preferred education

Master’s Degree, Bachelor’s Degree or equivalent work experience

Grundfos Key Behaviors

B_Grundfos behavior - Accountability

B_Grundfos behavior - Collaboration

B_Grundfos behavior - Customer Centricity

Competencies

C_Working with People

C_Persuading and Influencing

C_Writing and Reporting

C_Delivering Results and Meeting Customer Expectations

C_Achieving Personal Work Goals and Objectives

S_Technical analytical

Skills

S_English Proficiency

S_Applying Grundfos Sales excellence practices

S_Solution selling

S_Hunting sales

S_Building customer loyalty

S_Accommodating to changing market conditions

S_Business Tools Utilization

S_Work safety

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.

To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.

Click here to create a profile.

Thank you for your interest in Grundfos.

Support

support

Technical support for online applications send us an email.