Technical Support

Job family - Job cluster - Job role - Band level

Job family: Commercial
Job cluster: Service
Job role: Service Specialist
Band level: 09

Purpose of job

Apply technical knowledge and after-sales service to the local/area market for Grundfos supplied services and solutions. Responsible for maintaining service programs for products, service centres and partners and troubleshooting methodology for existing products. Demonstrates understanding of customer needs. Work within an unit or functional area.

Key Activities

- Provide after-sales service technical expertise.
- Troubleshoot pumps and pumping systems, and provide practical technical solutions and assistance to customers and business partners.
- Responsible for the accuracy and maintenance of service-related literature.
- Provide service-related product training and technical support to customers and colleagues for new and existing products and their applications.
- Participate in product introduction and quality teams.
- Analyse failure data and report findings to support corrective action activities.
- Responsible for developing service-related procedures and work instructions.

Critical knowledge and experience

  • Male age between 30-45 years
  • Bachelor degree in Electrical, Mechanical or other Engineering related field
  • Experience driving developed processes within the service environment.
  • Ability to lead processes or projects.
  • Ability to lead a business process within the service environment.
  • Solid knowledge of the plans, processes and activities within the functional area in the service environment.
  • Good command in communication and written English
  • Computer literacy

Experiences

  • At least 3 years experience in service engineer
  • Background or knowledge on pumps or pumps system

 

 

Collaboration partners

- Sales Regions
 

Preferred education

Master’s Degree, Bachelor’s Degree or equivalent work experience

Grundfos Key Behaviors

B_Grundfos behavior - Accountability

B_Grundfos behavior - Collaboration

B_Grundfos behavior - Customer Centricity

Competencies

C_Working with People

C_Applying Expertise and Technology

C_Persuading and Influencing

C_Analysing

C_Delivering Results and Meeting Customer Expectations

C_Achieving Personal Work Goals and Objectives

Skills

S_English Proficiency

S_Work safety

S_Hands-on service

S_Troubleshooting and diagnostic failure

S_Technical Expertise

S_Service tools and systems utilization

S_Business Tools Utilization

S_Digital Literacy

S_Training

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.

To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.

Click here to create a profile.

Thank you for your interest in Grundfos.

Support

support

Technical support for online applications send us an email.