Service Engineer

Purpose of job

Be responsible for the after-sales service of Grundfos pumps in responsible areas. Handling daily service cases, collaborate and manage service partners to complete the established service KPI      

Key Activities

  1. Ensure the satisfaction of the customers with the products of the company by means of effective and professional service work
  2. Running daily activities on service function inclusive of other technical works as requested or assigned by the superior or service coordinator.
  3. To perform the task of solving problems concerning full line products by repairing, commissioning, installation guide and troubleshooting with abundant application and system knowledge to obtain the benefit of the company and the customer as well.
  4. Be able to provide customized scheme to solve problem of full line products.
  5. To be the lead of service team to conduct the site service.
  6. To ensure that the products for repair are examined thoroughly so that the cause for complaint can be stated and registered in a clear way
  7. New customer development, customer database collection and arrangement, service market development
  8. Support and manage the authorized service centres in the responsible area, to achieve the target that given by Grundfos.
  9. Ensure service sales target growth

主要任务:

1)通过有效和专业的服务工作,确保客户对公司产品的满意度

2)开展服务功能的日常活动,包括上级或服务协调员要求或指定的其他技术工作。

3)通过丰富的应用和系统知识,通过维修,调试,安装指导和故障排除来完成解决全系列产品问题的任务,以获得公司和客户的利益。

4)能够提供定制方案来解决全系列产品的问题。

5)领导服务团队进行现场服务。

6)确保对维修产品进行彻底检查,以便明确说明和登记投诉原因

7)新客户开发,客户数据库收集和安排,服务市场开发

8)支持和管理责任区内的授权服务中心,以实现Grundfos给出的目标。

9)确保服务销售目标增长

 

Critical knowledge and experience

 

1Diploma or degree holder in mechanical or electrical/electronic field

2At least 3 years engineering services preferably in the maintenance sector

3Used to solve technical problems

4Experienced with pumps or control panels maintenance will be an advantage

5kill sets of managing service partners will be an advantage

1)本科学历优先,工科背景优先

23-5年机电设备服务经验(熟悉电器类售后技术)

3)外资设备厂家经验优先

4)一定的英文读写能力

5)良好的沟通能力和独立工作能力

6)团队合作

7)愿意出差

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.

To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.

Click here to create a profile.

Thank you for your interest in Grundfos.

Support

support

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