Service Coordinator

Purpose of job

Be responsible for order fulfillment related tasks from lead time enquiry to goods delivered to customers, working closely with quotation team, credit team, logistic team and planning team and sales team.

Key Activities

 

1、To perform the processing of received orders, making sure of the availability of request product specifications and terms of delivery including non-standard contract review and order amendment for open order.

2、To follow up the time schedule of deliveries agreed upon and take appropriate acting in case of deviations.

3、Project based tasks or other tasks assigned by supervisor  

1、对收到的订单进行处理,确保产品规格和交货条款的可用性,包括非标准合同评审和公开订单的订单修改。

2、跟踪双方商定的交货时间,并在出现偏差时采取适当措施。

3、以项目为基础的任务或主管交办的其他任务

 

Critical knowledge and experience

1、3-5 years of related working experience in customer service.

2、Good at MS office, ERP system (Prefer SAP).

3、Basic knowledge and using skills of CRM  

1、大专以上学历,本科优先

2、3-5年大工业行业订单管理工作经验

3、2年以上SAP、Oracle等系统的工作经验

4、英文书面熟练

4、沟通良好

Competencies and behaviours

C_Relating and Networking

C_Working with People

C_Delivering Results and Meeting Customer Expectations

C_Planning and Organising

C_Achieving Personal Work Goals and Objectives

Skills

S_Digital Literacy

S_Business Tools Utilization

S_Administration within service

S_Applying Product and Application knowledge

S_English Proficiency

S_Building customer loyalty

S_Work safety

S_Service tools and systems utilization

S_Applying sales mindset

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.

To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.

Click here to create a profile.

Thank you for your interest in Grundfos.

Support

support

Technical support for online applications send us an email.