Service Sales Engineer, CBS

Job family - Job cluster - Job role - Band level

Job family: Commercial

Job cluster: Service

Job role: Service Sales Engineer (Phuket)

Band level: 09

Purpose of job

Apply technical and customers insights to identify, sell and provide customers with highly value-adding service and after-sales solutions.
Work closely with sales colleagues to ensure a positive customer experience.

Key Activities

- Listen to customers and identify how Grundfos value proposition supports their business needs.
- Proactively identify new sales leads and drive the service sales process for specific customers, markets, products, or industry and achieve agreed targets.
- Keep updated on market trends and competition.
- Select service products, prepare and present quotations.
- Negotiate pricing on standard projects.
- Follow up on sales from quotation to getting the order.
- Plan and register all activities.
- Work closely with sales colleagues to ensure a positive customer experience.
- Work closely with Service Specialists on on-site troubleshooting and assist with training when necessary.
- Carry out risk assessment before on-site visits.

Critical knowledge and experience

- Listen to customers and identify how Grundfos value proposition supports their business needs.
- Proactively identify new sales leads and drive the service sales process for specific customers, markets, products, or industry and achieve agreed targets.
- Keep updated on market trends and competition.
- Select service products, prepare and present quotations.
- Negotiate pricing on standard projects.
- Follow up on sales from quotation to getting the order.
- Plan and register all activities.
- Work closely with sales colleagues to ensure a positive customer experience.
- Work closely with Service Specialists on on-site troubleshooting and assist with training when necessary.
- Carry out risk assessment before on-site visits.

Collaboration partners

- Sales Regions

Preferred education
Bachelor’s Degree, Associate’s Degree or equivalent work experience
Grundfos Key Behaviors
B_Grundfos behavior - Accountability
B_Grundfos behavior - Collaboration
B_Grundfos behavior - Customer Centricity
Competencies
C_Working with People
C_Persuading and Influencing
C_Writing and Reporting
C_Delivering Results and Meeting Customer Expectations
C_Achieving Personal Work Goals and Objectives
S_Technical analytical
Skills
S_English Proficiency
S_Applying Grundfos Sales excellence practices
S_Solution selling
S_Hunting sales
S_Building customer loyalty
S_Accommodating to changing market conditions
S_Business Tools Utilization
S_Work safety

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.

To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.

Click here to create a profile.

Thank you for your interest in Grundfos.

Support

support

Technical support for online applications send us an email.