Application Engineering Coordinator

General Summary:

Provides prompt and professional support and pricing to external customers along with supporting the Application Engineering Team.

 

Principal Duties and Responsibilities:

Applications Engineering Coordinator

Establish a working relationship with our customers by communicating via email, telephone, or personally with customer or company employee by performing the following duties.

  1. Interact with incoming emails through the 1Office customer service platform.
  2. Process and distribute incoming emails to the correct support teams.
  3. Follow up with customer for clarification on requests or missing information.
  4. Accountable for requests that are marked urgent or for multiple requests from the customer.
  5. Provide front end support on pricing and availability requests.
  6. Assist with Customer Relationship Management (CRM) Master Data maintenance.
  7. Assist engineering teams with quotation backlog maintenance.
  8. Assist with customer call overflow.  

 

Education and Experience:

Associates degree or equivalent from a two-year college or technical school or 2-3 years related experience in the pump industry or a similar field preferred; or equivalent combination of education and experience. 2 to 3 years of customer service experience required. 

 

Required Knowledge, Skills and Abilities:

  1. Must display a strong technical ability.
  2. Ability to manage multiple customer requirements in a fast-paced environment.
  3. Displays the ability to organize and maintain various files and logs.
  4. High attention to detail and speed with regards to data entry.
  5. Capable of communicating to a technical or non-technical audience.
  6. Excellent written and verbal English communication skills.
  7. Confident in using a range of computer programs. Experience using SAP and Microsoft Office suite is highly desirable.
  8. Positive and energetic approach to work.

 

 

Grundfos Pumps does not discriminate on the basis of race, sex, color, religion, national origin, age, disability or veteran status in provision of our employment opportunities and benefits.

 

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.

To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.

Click here to create a profile.

Thank you for your interest in Grundfos.

Support

support

Technical support for online applications send us an email.