Support both internal/external customers for less complex project/products’ inquiries and Identify opportunities for external sales.
4、按照定义的流程在SAP CRM One Office系统中处理;通过一系列问题快速确定客户需求，收集所需信息
1、Handle incoming email inquiries and offer solutions to suite customer needs and specifications with high quality; Produce SAP CRM quotations and deliver to customer timely.
2、Provide instant support/solution to inquiries via 1office hotline; Ensure agent’s availability on-line aiming for specified performance of telephony; Proficient use of Trio system for daily operation;
3、Identify sales opportunity from new customer and generate leads to external sales
4、Operate in CRM as per defined process; reporting any issues to super users for resolution; involvement in functionality improvement.
5、Handle customer issues if and when these arise.
6、Collect product knowledge and share to the team
1、Bachelor’s Degree in engineering is preferred
2、3+ years working experience in technical supporting or quotation related supporting
3、Fluent in English, both oral and written. Able to communicate technical details with English speaking colleagues.
4、Basic CRM/SAP knowledge within the related work area
5、Proficient with Microsoft Office products
Notice for candidates from Russia and Central Asia
If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.
Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan
Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.
To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.
Thank you for your interest in Grundfos.