Internal Sales Engineer

Purpose of job

Support both internal/external customers for less complex project/products’ inquiries and Identify opportunities for external sales.

支持内部/外部客户处理相对通用的项目/产品查询(选型并报价),并识别外部销售机会

                          

Key Activities

工作职责:

1、处理收到的电子邮件查询,并提供高质量的解决方案,以满足客户的需求和规格;制定SAP客户关系管理报价并及时交付给客户。

2、通过1office热线为客户的咨询提供即时支持/解决方案;确保代理商的在线可用性,以达到指定的电话性能;熟练使用Trio系统进行日常操作;

3、识别新客户的销售机会,并产生外部销售线索

4、按照定义的流程在SAP CRM One Office系统中处理;通过一系列问题快速确定客户需求,收集所需信息

5、处理客户出现的问题。

6、收集产品信息等并分享给团队

1、Handle incoming email inquiries and offer solutions to suite customer needs and specifications with high quality; Produce SAP CRM quotations and deliver to customer timely.

2、Provide instant support/solution to inquiries via 1office hotline; Ensure agent’s availability on-line aiming for specified performance of telephony; Proficient use of Trio system for daily operation;

3、Identify sales opportunity from new customer and generate leads to external sales

4、Operate in CRM as per defined process; reporting any issues to super users for resolution; involvement in functionality improvement.

5、Handle customer issues if and when these arise.

6、Collect product knowledge and share to the team

Critical knowledge and experience

1    本科学历,工科背景优先

2    3年以上工业行业售前技术支持相关工作经验优先,有一定的产品报价、选型工作经验

3    英文书面熟练

4    熟悉CRMSAP系统优先

1、Bachelor’s Degree in engineering is preferred

2、3+ years working experience in technical supporting or quotation related supporting

3、Fluent in English, both oral and written. Able to communicate technical details with English speaking colleagues.

4、Basic CRM/SAP knowledge within the related work area

5、Proficient with Microsoft Office products 

Competencies and behaviours
C_Coping with Pressures and Setbacks
C_Delivering Results and Meeting Customer Expectations
C_Working with People
C_Following Instructions and Procedures
Skills
S_English Proficiency
S_Digital Skill: Digital Engagement Tools
S_Digital Skill: Data Capture & Enrichment
S_Digital Skill: Utilizing Digital Customer Tools
S_Digital Skill: Sales Support Tools

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.

To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.

Click here to create a profile.

Thank you for your interest in Grundfos.

Support

support

Technical support for online applications send us an email.