Service Coordinator

Purpose of job

Apply professional knowledge to liase and build trust with customers, service staff and contractors regarding any scope of on-site work. Coordinate and schedule service operations and site visits.
Handle customer requests (phone calls, orders etc.) and prepare basic quotations.
 

Why Grundfos?

-Attractive Salary and Bonus Scheme
-Training and Career Development Opportunities
-Positive Culture and Team Environment

Key Activities

-Capture and respond to inbound service enquiries with regards to repairs, spare parts requirements, warranty and commissioning
-Allocate and coordinate service work with customers and technicians
-Administration of all service orders including preparation of quotations, processing of invoices, issuing purchase orders, and following up debtors
-Preparation and distribution of service and activity reports
-Maintenance of registers and relevant documents
-Liaising with service staff and contractors regarding any on-site scope of work
-Assist in technical specifications required by colleagues and customer
 

Critical knowledge and experience

-Minimum 2-3 years’ experience in service administration / service environment
-Analytical mind and technically minded
-Good interpersonal and communication skills
-Phone etiquette with strong customer service skills
-Exceptional time management, organisational and planning skills
-Proficient in MS Office, especially MS Excel
-SAP experience desirable
 

Desirable Attributes

-Strong attention to detail
-Eager and willingness to learn
-Resourceful and customer-oriented
-Thrives in a fast-paced environment

Application Information

If this sounds like you, please click the 'apply' button to progress with your application via our Grundfos website.


Please note, applications received outside of this system will not be considered.


We look forward to hearing from you.


If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: http://www.youtube.com/grundfos  or on Facebook: https://www.facebook.com/GrundfosEngineering


Grundfos is an Equal Opportunity Employer.

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.

To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.

Click here to create a profile.

Thank you for your interest in Grundfos.

Support

support

Technical support for online applications send us an email.