Service Solution Specialist

Purpose of job

 Service Solution Specialist plays important role as a bridge between Service Engineer and Service Sales, with deep knowledge in pump application & capability in understanding technical know-how, who is accountable for customer centric service solution proposal, support Service sales in driving customer engagement by providing thought leadership in identifying and capturing service offering business opportunities.

Key Activities
  • Overall Purpose of Job:

  • Jointly visit customer with service sales and conduct in-depth business focused discussion to understand customer pump application, system structure, customer business requirement; identify customer operational support need and relevant pain-points;

  • Interpret findings, customer expectations & requirements into technical requirements;

  • Clearly communicate & collaborate with service technical engineers to work out technical solution and develop competitive customer service solution proposal with clear customer value propositions and deliverables;

  • Present service solution proposal to customer in a persuasive manner (competitive value argumentation & business case) to enable customer buy-in;

  • Support service sales in commercial offering development, play smart in scoping and work with SBS manager in service solution costing & pricing;

  • Manage service sales funnel for responsible service offerings;

  • Cooperate with service marketing in developing service sales tools & relevant material preparation; actively support and get involved in service sales promotional activities;

  • In responsible service offerings, act as regional liaison to directly interface with global service BD team and peer application & solution experts from other global regional market;

  • Actively collect service market intelligence, understand the value chain of the business, smart positioning and support to develop optimal regional service business development strategy;

  • Plan, organize and implement relevant service solution training for area service team.           

  • 属于service团队,负责全国范围内的售后解决方案支持

  • 1、入了解客户需求,出定制化的解决方案(Service offering

  •   2、技术培训等

Critical knowledge and experience

 JOB PROFILE

  • Extensive pump application knowledge with sound capability in understanding technical insight

  • Familiar with the application of water supply systems or air conditioning system in commercial buildings; or familiar with water process in water supply/waste water treatment plant.

  • Deep understanding in service (service organization, standard, process etc.) & product category

  • Experienced in service solution support and high-level competence in service solution development, scoping, costing;

  • Consultative selling skill

  • Persuasive presentation & communication skill

  • Financial acumen

  • Experience in bidding operation & process

  • Good command of English

  • Team work & collaboration

  • Preferable major in mechanical & electrical engineering, heating and ventilation engineering, water engineering or environmental engineering, bachelor degree or above;

  • Willing to travel                       

  1. 本科学历优先,工科背景优先

  2. 3-5年相关行业售后技术支持工程师工作经验(上海偏暖通给排水方向,广州偏市政水务方向)

  3. 有解决方案销售经验优先

  4. 接受频繁出差

Competencies and behaviours
C_Relating and Networking
C_Adapting and Responding to change
C_Learning and Researching
C_Delivering Results and Meeting Customer Expectations
C_Deciding and Initiating Action
C_Achieving Personal Work Goals and Objectives
Skills
S_English Proficiency

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.

To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.

Click here to create a profile.

Thank you for your interest in Grundfos.

Support

support

Technical support for online applications send us an email.