Service Coordinator

Why Grundfos?

-Global leader in Pumps and Pumping Systems
-5 days work week
-Attractive base and Generous bonus
-Supportive team environment

Purpose of job

To ensure that all job received from IWK is administered and mointored effectively to provide customer satisfaction, achievement of KPIs and company objective

Key Responsibilities & Accountabilities

-Builds strong relationship with IWK Northern Region - mainly in Perak, Penang and Kedah. Responsible for servicing these customers and may be required to assist to do the same with IWK customers from other regions as and when required.
-Responsible for attending monthly/ regular meetings hosted by the customer under their respective region. Travels locally for th is purpo se.
-Builds a good rapport with all Service centers and Internal team members. Is responsible for monitoring and expediting delivery of all Service Centers for IWK works. Ensures delivery is within the stipulated LOS given by the customer
-Works with Service centers to arrange equipment collection by clients and ensures it is done within the LOS given by the customer.
-Generates claims (SES) documentation for IWK jobs and maintains the IWK SAP system for claims (SES) upload and invoicing.
-Addresses and resolves any issues and complaints from customers under their care.
-Reports problems and unresolved issues promptly to manager.
-Devises ways to improve customer service and build relationship.
-Promotes company products and services.
-Required as and when to generate quotations and reports for customer enquiries and job orders. On such occasions, will be required to work with the supplier for relevant pricing and service centers for the reports.
-Required as and when to perform "weekly indent" for quotations when assisting with quotation generation.
-Handle general administration of the department.
-Generate local purchase orders to suppliers.
-Perform any related duties/assignments as and when directed by his superior/s.

Required Knowledge, Skills and Abilities

-Demonstrates excellent interpersonal skills
-Possesses detailed knowledge of company goals, products, and services
-Exhibits strong organizational skills
-Exhibits ability to think creatively and analytically
-Demonstrates strong leadership skills
-Is capable of remaining patient and calm when dealing with frustrated customers or clients
-Works well with a team
-Demonstrates ability to use Microsoft Office
-Is willing and able to travel for client meetings
-Able to work independently
-Maintains professional but friendly demeanor
-Demonstrates strong problem solving skills
-Possesses strong persuasive skills
-Is able to multi-task effectively

Application Information

If this sounds like you, please click the 'apply' button to progress with your application via our Grundfos website.

Please note, applications received outside of this system will not be considered.

We look forward to hearing from you.

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Grundfos is an Equal Opportunity Employer

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
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Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

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