Senior Order Handling Coordinator

Purpose of job

Use independent judgment to provide timely and effective administrative support to customers, sales teams, unit, or department.

Key Activities

Job Description:

1、To perform the processing of received orders, making sure of the availability of request product specifications and terms of delivery including non-standard contract review and order amendment for open order.

2、To follow up the time schedule of deliveries agreed upon and take appropriate acting in case of deviations.

3、Lead cross-function Project based tasks  and overall backup for line manager, e.g

o     CIC workshop with DC/plant

o     Support line manager to hold workshops (DP/SOP etc.)

o     Overall backup line manager for order team management

4、Other tasks from manager



3、协助或者Backup 经理做跨部门的项目

Critical knowledge and experience

Job Requirements

1、5 years+ of related working experience in customer service.

2、Good at MS office, ERP system (Prefer SAP).

3、Basic knowledge and using skills of CRM

4、Working with People

5、Delivering Results and Meeting Customer Expectations

6、Following Instructions and Procedures






Competencies and behaviours
C_Delivering Results and Meeting Customer Expectations
C_Working with People
C_Following Instructions and Procedures
S_English Proficiency
S_Digital Skill: Digital Engagement Tools
S_Digital Skill: Data Capture & Enrichment
S_Digital Skill: Digital Customer Service & Support
S_Digital Skill: Utilizing Digital Customer Tools
S_Digital Skill: Sales Support Tools

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.

To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.

Click here to create a profile.

Thank you for your interest in Grundfos.



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