As Global TKAM you will pair up with the MIBC Key Account Managers (KAMs) in our team to serve the customers’ technical interfaces, typical R&D, Project management, Quality, Test and Specification functions. The goal is to ensure Grundfos is continuously engaged in the customers’ specification and road mapping activities, and through a close customer collaboration providing the best on most competitive pump solution to their applications. Your technical expertise and customer support makes Grundfos the obvious choice and preferred advisor for our Group key account customers.
Internally you leverage your network to ensure our group key account customers are getting the best possible technical service from Grundfos, including product testing, documentation and product samples & variants (CSU) .
-Establish customer road mapping – Insights
-Finding opportunities to do differentiations using digital and control solutions
-Coordinate FPV sampling and ramp up of new offerings.
-Ensure customers access to documentation and information (Online and offline)
-Prepare New Product Introductions, version changes, upgrades etc.
-Regular customer specific training and assessment of our product offerings
-Relationship management with customers key technical staff, wherever they are located
-Drive technical actions for the MIBC KAM’s
-In case of service needs, facilitate support from Grundfos Service team (Service Key Account manager)
-Overall market needs - new products, applications, needs i.e. New product introductions & Engineering.
-New business opportunities – materialize new business opportunities i.e. new applications.
-Collaboration with business developers in the market segments
-Market intelligence – Market knowledge, customers, competitors, application & market trends
-Product and application development towards specific or future customer needs. I.e. I.O.T., digital offerings
-Proven track record of working as TKAM and/or handing OEM customers
-Technical experience in digital/controls/electrical machines and/or industrial communication
-Minimum 8 years of working experience in providing technical support to customers at all levels
-Ability to work under pressure situations
-Strong Bias for great customer experiences: Engage the customer in developing their understanding for Grundfos offerings and knowledge of what customer needs/expectations
-High Ownership: Follows through to ensure customer success
-Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
-Excellent verbal and written communication skills in English language and Chinese
-Ability to think and act independently within a fast-paced matrix organization
-Bachelor or Master’s education in electrical/electronic/control engineering or similar
-Experience in driving the adoption of new technologies and solutions preferred
-A strong understanding of machining industry, controls, digitalization trend and industrial communication technologies would be preferred
-Knowledge of SCADA, PLC and control automation
-Some experience in control software development and understanding will be nice but not must
If this sounds like you, please click the 'apply' button to progress with your application via our Grundfos website.
Please note, applications received outside of this system will not be considered.
We look forward to hearing from you.
Grundfos is an Equal Opportunity Employer.
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