Service Sales Engineer

Purpose of job

Job Location: Grundfos Malaysia HQ - Selangor

Responsible to promote the Company’s service solutions to the customers such as and not limiting to service contract, pump audit, laser alignment, spare parts, for securing new maintenance contracts and managing existing contracts and etc.




Key Responsibilities

-To promote all service products and solutions (Service Contract, Energy Efficient Solution, Pump Audit, Laser Alignment, Spare Part and etc.) to customers.
-To develop and plan sales and promotional activities for effective implementation of the service sales objectives.
-Review and document soon-to-be expired contracts for renewal process.
-Prepare quotation according to customer’s enquiry for maintenance, parts, pump replacement and repair works.
-Proactive in generating potential customer lead and follow-up with sales order completion.
-Liaise with customers to meet sales and service targets on service sales contract, repair and parts among others.
-Work with the entire service team to manage service sales fulfillment.
-To prepare sales and company budgets, forecasts and all sales and service reports as necessary.
-To meet or exceed team and personal sales target against budget.
-Maintain good relations with customers and all service partners, advise them of and sell Company's services and products, price movement and other related developments; thereby ensure customers' satisfaction.
-Ensure collection of debts in a timely manner (when necessary).
-To provide technical support and carry out trouble shooting of all technical issues on field and in-house. To conduct service/product training.
-Perform any other related duties/assignments as and when directed by superior/s.

Essential Knowledge, Skills & Experience

-Minimum of 5 years of work experience in the Pump industry with specific experience in service, project management or production

Personal Attributes

-Sales-oriented person with excellent negotiation, presentation and communication skills.
-A proactive and resourceful individual who possess excellent communication, negotiation and presentation skills.
-An independent and aggressive person with eagerness to explore new business areas.
-Ability to work collaboratively with all levels of the organization.

More information

If this sounds like you, please click the 'apply' button to progress with your application via our Grundfos website.

Please note, applications received outside of this system will not be considered.

We look forward to hearing from you.

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Grundfos is an Equal Opportunity Employer.

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