Service Specialist

Purpose of job

Apply technical knowledge and after-sales service to the local/area market for Grundfos supplied services and solutions. Responsible for maintaining service programs for products, service centres and partners and troubleshooting methodology for existing products. Demonstrates understanding of customer needs. Work within an unit or functional area.

Key Activities

-The areas of specialization that will be considered for this job are electronics, electrical, mechanical, pump, motor and hydraulics.
-Responsible for the operation, repairs, preventive maintenance, trouble-shoots all mechanical/electrical equipment and ensure meeting customers' requirements.
-To ensure all mechanical/electrical works meeting the safety standard of the company/local authorities.
-Assist the sales department to provide effective after-sales service programme and to plan, organise and scheduled jobs in accordance to the servicing programme of the company Service Centre.
-Work with all types of Service Manual, Installation Instructions and Drawings appropriate in his field and interpret them accurately and effectively.
-Collect record and interpret data as applicable to his responsible area, and provide assistance to his superiors in minimizing downtime of equipment as well as involvement in group activities.
-Responsible for upkeeping/maintaining of parts inventory and tools/equipment allocated to him.
-Ensure that all Company rules and regulations are complied with at all times while attending to work, including safety and housekeeping of work place.
-Ensure prompt/effective services are provided to customers and handling their complaints in a timely manner.
-Work collectively with Sales/Customer Service Personnel and Logistic Personnel to achieve the company's objectives set.
-Perform any other related duties/assignments as and when directed by his superior/s.


-Prior work experiences in the Service environment related to pump servicing and maintenance will have added advantage
-Strong hand on experiences
-Ability to deal with high pressure situation and comfortable to engage with various stakeholders
-Proficient in English, especially in writing technical report

Application Information

f this sounds like you, please click the 'apply' button to progress with your application.

We look forward to hearing from you.

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Grundfos is an Equal Opportunity Employer

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

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