Country Service Manager

Purpose of job

Responsible for the performance of the service department through task guidance, direction setting and motivation of workforce.     

Why Grundfos?

- Full time / Permanent Role
- Generous Bonus Scheme
- Great team culture
- Positive Workplace Environment
- The opportunity to excel your career in a rapidly growing organisation

Key activities

-Drive and lead the local service team and overall service business
-Accountable and responsible for service sales growth and executing/implementing the regional service sales strategies locally
-Responsible for building, developing, managing and leading the service team to add value to the Grundfos product portfolio through the delivery of the Grundfos Service Offerings
-Be the bridge from regional service team to deploy service strategies locally
-Coach and develop succession planning program to build and upskill all service employees 
-Demonstrate a high level of customer focus and to be accountable for the level of professionalism in the execution of the customers service experience
-Maintain a focus of continual improvement and must be able to support the Pump Sales group by fixing the basics of the service deliverable while maintaining a focus on commercializing service within the local market
-To appoint and manage Authorized / Service Partner (Export and Local) Service solutions
-To meet monthly service sales targets.  Constantly provide new ideas and methods to improve service figure/level, workflow and working methods for approval
-Responsible for the P&L: Report financial forecast promptly, follow up on debtors


-Degree or Diploma in Electrical / Mechanical Engineering or equivalent 
-Possess 5-7 years of relevant commercial experience in the servicing industry or sales industry.
-Experience leading and/or creating processes preferably within the service environment
-Experience executing on strategies and strategic initiatives within a complex business environment
-Strong knowledge of best practices and relevant systems within the service environment
-Proficient in MS office and relevant programs.
-Preferably possess own vehicle with valid Class 3 driving licence
-Good Oral and written communication skills in both English and Vietnamese

Desirable Attributes

-Strong commercial and financial understanding of the business
-Strong leadership skills and the ability to motivate a team
-A team player with strong analytical, communication, interpersonal and people management skills.
-Strong planning and organising skills

Application Information

If this sounds like you, please click the 'apply' button to progress with your application.

We look forward to hearing from you.

If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here:  or on Facebook:

All applicants must have the right to live and work in Vietnam

Grundfos is an Equal Opportunity Employer

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.

To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.

Click here to create a profile.

Thank you for your interest in Grundfos.



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