Engineering Customer Service Officer - Back Office

Why Grundfos?
-Global Leader in Pumps & Pump Systems
-Wide range of employee benefits
-Career & Training development opportunities

 

Job Purpose:
Provide a world class level of customer service to ensure the customer experience, supporting the sales team in the development of business and manage the entire quotation experience & act as the support person to assist with all technicial quotation enquiries

 

Key Activities:
-Handle relevant customer interactions including but not limited to product selection and quotations
-Manage the entire quotation experience (quotation, order entry and management, basic after sales support) in line with company policy and guidelines
-Document all interactions in customer relationship management software, including reason for call and customer outcome
-Assist the team in personal development and creation of internal tools to assist staff
-Consult with internal teams to expedite customer orders where practical to do so
-Support the management of customer expectations
-Seek improvements in processes to ultimately improve the customer experience
-Any other reasonable duties as requested, commensurate with the position

 

Ideal applicants would have:
-Degree in Engineering
-Min 3-5 years experience in similiar role
-Individual who is customer focused attitude
-Excellent communication skills (verbal & written) is essential
-A team player and good learning attitude
-Is able to multi-task effectively
-Prefers candidates with pump experiences
 

 

Application Information:

If this sounds like you, please click the 'apply' button to progress with your application.

 

We look forward to hearing from you.

 

If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: http://www.youtube.com/grundfos  or on Facebook: https://www.facebook.com/GrundfosEngineering

Grundfos is an Equal Opportunity Employer

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If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
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