Engineering Customer Service Officer - Back Office

Why Grundfos?
-Global Leader in Pumps & Pump Systems
-Wide range of employee benefits
-Career & Training development opportunities


Job Purpose:
Provide a world class level of customer service to ensure the customer experience, supporting the sales team in the development of business and manage the entire quotation experience & act as the support person to assist with all technicial quotation enquiries


Key Activities:
-Handle relevant customer interactions including but not limited to product selection and quotations
-Manage the entire quotation experience (quotation, order entry and management, basic after sales support) in line with company policy and guidelines
-Document all interactions in customer relationship management software, including reason for call and customer outcome
-Assist the team in personal development and creation of internal tools to assist staff
-Consult with internal teams to expedite customer orders where practical to do so
-Support the management of customer expectations
-Seek improvements in processes to ultimately improve the customer experience
-Any other reasonable duties as requested, commensurate with the position


Ideal applicants would have:
-Degree in Engineering
-Min 3-5 years experience in similiar role
-Individual who is customer focused attitude
-Excellent communication skills (verbal & written) is essential
-A team player and good learning attitude
-Is able to multi-task effectively
-Prefers candidates with pump experiences


Application Information:

If this sounds like you, please click the 'apply' button to progress with your application.


We look forward to hearing from you.


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Grundfos is an Equal Opportunity Employer

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