The phases of delivery

We follow a six-step journey to ensure that you get an optimal solution customised to your needs.

1. Initial contact – You meet with a consultant.
2. On-site inspection – Together with the consultant, you figure out which pumps could use this solution.
3. Proposal – After the inspection, we make a proposal according to our various service packages.      
4. Fulfilment – If necessary, we schedule another meeting. Otherwise we send a service technician to carry out installation. 
5. Assessment – The service technician installs the solution and shows you how to utilise the main functions. 
6. Follow-up – You can always contact your local Grundfos support team for any assistance according to the service package you subscribed to.