Privacy Notice

CUSTOMER PRIVACY NOTICE – GRUNDFOS DIRECT SENSORS™

Which Personal Data is collected?

Grundfos collects your name, email and telephone number (hereinafter the “Personal Data”) which is provided to Grundfos in connection with offers by Grundfos or sales contracts between Grundfos and the company you work for. 

You are free to decide whether you want to provide your Personal Data to Grundfos. However, you cannot receive for instance our sign-off document or other sales related correspondence from Grundfos if you do not provide your Personal Data.

The purpose of collecting Personal Data
Grundfos uses the Personal Data for the purposes of sending requested offers, technical information about products purchased and other order related correspondence regarding Grundfos Direct Sensors.

The legal basis for collecting Personal Data
The processing of your Personal Data is based on the understanding between you and Grundfos that you receive offers and sales related correspondence regarding Grundfos Direct Sensors, and that the processing of your Personal Data is necessary for these purposes. The processing of your Personal Data is thereby considered necessary for the establishing a business relationship to which you are a party or in order to take steps at the request of you prior to entering into a contract, which is Grundfos’ legal basis for processing your Personal Data (Article 6, para. 1, lit. b of the General Data Protection Regulation (Regulation (EU) 2016/679) “GDPR”).
 
Your Personal Data may only be processed for different purposes if this is necessary to comply with legal or regulatory obligations (e.g. transfer to courts or criminal prosecution authorities), if you have consented to the respective processing, or if the processing is otherwise lawful under applicable law. If processing for a different purpose takes place we may provide you with additional information.

Where is the Personal Data stored?
Your Personal Data and data files are stored on Grundfos servers placed in Bjerringbro, Denmark. 

Details of the data controller and recipients of the Personal Data
Grundfos Operations A/S, Poul Due Jensens Vej 7, 8850 Bjerringbro, Denmark, email directsensors@grundfos.com and your local Grundfos entity (jointly referred to as “Grundfos”) are joint data controllers and responsible for data security and the processing of your Personal Data according to the specific purposes mentioned above. Please see this link for an overview of local Grundfos entities.

Grundfos can share your Personal Data with third parties acting as Grundfos’ data processors for processing your Personal Data according to the purposes mentioned above. The following data processors are used:

 • Other local companies within the Grundfos Group that will assist with IT support for the above systems.

Other authorised third parties may need to access or store Personal Data if required or permitted by applicable law (e.g. governmental authorities, courts, external advisers and similar third parties that are public bodies).

Transfer of the Personal Data
In certain cases, your Personal Data may be transferred to outside of EU/EEA. Grundfos ensures that such transfer will be carried out in accordance with the applicable data protection laws. This entails that any party outside of EU/EEA which comes into possession of your Personal Data must ensure an adequate level of protection, for example by entering into the EU standard contractual clauses, or implement and comply with binding corporate rules, where applicable. If you have any inquiries in relation hereto, you are welcome to contact Grundfos – please see the contact information below in the ‘How can you access your Personal Data? /Further rights’ section. 

Retention period
Grundfos will only store your Personal Data as long as necessary to fulfil the above-mentioned purposes, namely as long as you are receiving offers from Grundfos and/or are otherwise in a business relationship with Grundfos.

How can you access your Personal Data? /Further rights
Under applicable law, you have various rights (under the conditions set out in applicable law). 

Right of access: You may have the right to obtain from us confirmation as to whether or not Personal Data concerning you is processed, and, where that is the case, to request access to this Personal Data. The access to information includes – inter alia – the purposes of the processing, the categories of Personal Data concerned, and the recipients or categories of recipients to whom the Personal Data has been or will be disclosed. However, this is not an absolute right and the interests of other individuals may restrict your right of access.

You may have the right to obtain a copy of the Personal Data undergoing processing. For further copies requested by you, we may charge a reasonable fee based on administrative costs.

Right to rectification: You may have the right to obtain from us the rectification of inaccurate Personal Data concerning you. Depending on the purposes of the processing, you may have the right to have incomplete Personal Data completed, including by means of providing a supplementary statement.

Right to erasure ("right to be forgotten"): Under certain circumstances, you may have the right to obtain from us the erasure of Personal Data concerning you and we may be obliged to erase such Personal Data.

Right to restriction of processing: Under certain circumstances, you may have the right to obtain from us restriction of processing your Personal Data. In this case, the respective data will be marked and may only be processed by us for certain purposes.

Right to object: Under certain circumstances, you may have the right to object the processing of your Personal Data by Grundfos, on grounds relating to your particular situation, at any time. Grundfos may be required to cease processing your personal data.

Right to data portability: Under certain circumstances, you may have the right to receive the Personal Data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit that data to another entity without hindrance from us.

If you would like to know more or wish to exercise one or more of the rights listed above, you are welcome to contact Grundfos Operations A/S by sending an email to directsensors@grundfos.com. Some Grundfos companies have a local data protection officer whom you may also contact. Please see this link for an overview of data protection officers.

Filing of complaints
In case of complaints, you also have the right to lodge a complaint with the competent supervisory authority regarding the storing or processing of your Personal Data.

Changes to the Privacy Notice
We reserve the right to change or supplement this Privacy Notice at any time. To the extent the changes to the Privacy Notice are regarded as material and significant, you will be informed hereof, for example via email or on www.directsensors.com.