Legal and policies

Terms for sale of Grundfos Machine Health - Applicable for USA (Effective from 1 November 2020)

TERMS AND CONDITIONS FOR GRUNDFOS MACHINE HEALTH

These Terms and Conditions for Grundfos Machine Health is a part of the agreement (the “Agreement”) between Grundfos Americas Corporation (“Grundfos”) and the customer named in the Agreement (the “Customer”) for Grundfos’ sale and delivery of Grundfos Machine Health (“GMH”) to the Customer. GMH is one of the digital services (“Digital Service(s)”) offered by Grundfos. 

These Terms and Conditions for Grundfos Machine Health consist of the follow sections: 

A. Specific Service Terms for Grundfos Machine Health 

B. General Terms and Conditions for Grundfos’ Sale of Digital Services

C. Data Processing Agreement 

In the event of discrepancies, the Sections take precedence in the order in which they are listed above. 

 

A Specific Service Terms for Grundfos Machine Health

1. Scope of Digital Service 

1.1 GMH is described here: https://www.augury.com/products/continuous-diagnostics/. 

2. Equipment

2.1 To collect data from the Customer’s products or equipment to the GMH, the Customer must ar-range for Grundfos to deliver and install the equipment necessary to connect to the Digital Ser-vice(s). 

3. User Account – Access to The Digital Services

3.1 GMH requires that one user account is set up for each user to access GMH. The user account is set up via Grundfos’ third party supplier, Augury Inc. (“Augury”). 

3.2 The Customer must appoint an administrator to manage the Customer’s user accounts. 

3.3 To the sign up for an account, each user must access https://grundfos.app.augury.com and follow the instructions. When a user creates a user account, he / she may be asked to enter name, e-mail, address, phone number or other personal details. Augury’s privacy policy can be found here: https://www.augury.com/privacy-policy/. The users shall comply with the at any time applicable terms of use.

3.4 The Customer is solely responsible for providing accurate, complete and updated registration in-formation and for maintaining the confidentiality of its users’ access credentials. If the Customer becomes aware of any unauthorized use of the Customer’s account, the Customer shall immediate-ly send a notification to support@augury.com. 

4. Maintenance Services 

4.1 Maintenance of the equipment necessary to connect to the Digital Service(s) (as described in clause 2 above) is included in the subscription fee. 

4.2 Regardless of clause 4.1, repair or replacement of equipment necessary due to the Customer’s gross negligence or wilful misconduct is not included in the subscription fee. 

5. Personal data

5.1 Grundfos’ processing of personal data on behalf of the Customer is subject to this Clause 5 and Section C below. 

5.2 Personal data is collected by Grundfos third party supplier, Augury, as part of the creation of a user account, cf. the privacy policy described in Clause 3.3. The Customer may only collect personal or other types of data from the end-users, if the Customer has obtained a sufficient consent from the specific end-user.

5.3 When Grundfos processes personal data on behalf of the Customer, the processing includes the following data: 

Personal data regarding users of the system (this data is used for creation of personal user accounts): 

• Name 

• E-mail address 

• Mobile number 

• Job title

• User log and user generated content 

(Grundfos will not process any special categories of data/sensitive data)

5.4 The users transfer their personal data directly to the platform hosted on the Google Cloud Platform on behalf of Augury, acting as sub-processor as per Clause 5.5 below. The Customer, Grundfos and Grundfos’ sub-processors listed below have access to the personal data on the platform. 

5.5 The following sub-processors are in use at the time of entering into the Agreement and shall be deemed comprised by the Customer’s authorisation: 

• Grundfos Holding A/S, Poul Due Jensens Vej 7, 8850 Bjerringbro, Denmark 

• The Grundfos sales company/companies operating in the country where the Digital Services are being used by the Customer

• Telenor Connexion AB, Katarinavägen 15, Stockholm County 11688, Sweden

• Augury Inc., 263 W 38th St., New York, NY, USA

6. Termination 

6.1 Termination of the Agreement is subject to the General Terms and Conditions for Grundfos’ Sale of Digital Services in Section B below, however, so that neither party can terminate the Agreement for convenience with effect within the first year of the term of the Agreements. 

 

B General Terms and Conditions for Grundfos’ Sale of Digital Services

1. Agreement 

1.1. The parties have entered into the Agreement on delivery of Digital Services on the earliest of; (i) the Customer clicks a box indicating acceptance (ii) execution by both parties; (iii) Grundfos has con-firmed the Customer’s order of Digital Service(s) in writing; or (iv) Grundfos has begun to provide the Digital Service(s) to the Customer. 

1.2. Any person accepting an Agreement on behalf of the Customer represents and warrants to (i) have full legal authority to bind the Customer to the Agreement; (ii) have read and understand all parts of the Agreement; and (iii) agree, on behalf of the Customer, to the Agreement, including these General Terms and Conditions and the Specific Service Terms.

2. Delivery

2.1. Grundfos shall provide the Digital Service(s) no later than on the agreed date, if any, and otherwise, within a reasonable time from Grundfos’ written confirmation of the Customer’s order. 

3. Free Trial

3.1. This Clause 3 sets out additional terms for the Customer’s registration for a free trial, test, beta version, sneak peek etc. of (other) Digital Service(s), offered by Grundfos without the Customer paying fee (“Free Trial”). These terms apply for Free Trials only in addition to the remaining of Agreement, including these General Terms and Conditions and the Specific Service Terms (if any).

3.2. Grundfos provides the agreed Free Trial to the Customer free of charge until the earliest of (i) the end of the registered Free Trial period, (ii) the commencement date of an agreement on the Cus-tomer’s purchase of the Digital Service(s) which was provided as Free Trial, or (iii) termination by Grundfos of the Free Trial. Grundfos may at any time with immediate effect terminate the delivery of Free Trials by notice to the Customer.

3.3. The existence of Free Trials and all information and materials relating thereto is considered to be confidential information subject to Clause 17. Without limiting the generality of the foregoing, the Customer agrees not to make any public statements or otherwise disclose its participation in the Free Trial without prior written consent of Grundfos.

3.4. Free Trials are offered “as is” without any representations or warranties (whether express or im-plied) of any kind. Without limiting the foregoing, Grundfos does not represent or warrant that Free Trials will meet the Customer expectations, will be free from errors, uninterrupted, secure and/or that Grundfos will be able to provide accurate usage data. Except for what is stated in Clause 11, Grundfos has no liability obligations with respect to Free Trials and agreed service lev-el(s) (if any) does not apply to a Free Trial. If liability cannot be excluded under applicable law, then Grundfos will be liable to the minimum extend permitted by applicable law, however, Grundfos’ li-ability under Clause 12.2 will not exceed EUR 1,000. 

4. Use of Digital Service(s)

4.1. Subject to the terms of this Agreement, Grundfos grants to the Customer the non-exclusive, non-transferable right to access and use the Digital Service during the term.

4.2. When using the Digital Service(s) with the Customer Facilities (as defined below), the Customer shall comply with all of Grundfos’ instructions as applicable from time to time. 

4.3. The term “end-user” or “user” when used in relation to Digital Service(s) means any physical per-son (i.e. employee, representative, third party etc.) in any tier, including of sub-licensees (if any), who has access to the Digital Service as a result of the Agreement. The Customer is responsible for use of the Digital Service(s) by all end-users. 

4.4. The Customer shall ensure that no end-user will: (i) use the Digital Service(s) (a) for the collection, registration, storage, processing or manipulation of the Customer’s data in breach of the Agree-ment; (b) to obtain unauthorised access to systems or to unauthorised use the Digital Service(s) or content; (c) to store or transmit malicious code such as files, scripts, agents and programs intended to do harm, like time bombs, viruses, worms and/or Trojan horses and (d) in breach of applicable law in force from time to time and any rules and regulations issued in pursuance thereof (e.g. by in-terfering with or violating the integrity or security of a network or system; evading administrative or security restrictions; sending unsolicited, abusive or deceptive messages, viruses or harmful code; taking actions as described in Clause 4.4(i)(a) in breach of applicable law; or in breach of third party rights); (ii) copy, modify, frame, create a derivative work of, reverse engineer, decipher, decompile, translate, disassemble, or otherwise attempt to extract any or all of the source code(s) or algo-rithm(s), hardware or other technology contained within the Digital Service(s) (except to the extent permitted according to the conditions for performance of the specific Digital Service(s) or to the ex-tent this restriction is expressly prohibited by applicable law) and (iii) create multiple applications or accounts to simulate or act as a single application or account (respectively) or otherwise access the Digital Service(s) in a manner intended to avoid incurring fees.

4.5. The Customer must notify Grundfos immediately in case the Customer becomes aware of any ac-tual, threatening or suspected abuse of the Digital Service(s), including but not limited to any use in conflict with Clauses 4.1-4.4 or in case the Customer by fault or otherwise gains access to third par-ty data (e.g. digital services or data of Grundfos’ other customers). 

4.6. The Customer is responsible for obtaining and maintaining all necessary authorisations, permis-sions, licences and consents to use, provide, store and process the content of the Digital Service(s), which must also grant the right to Grundfos to do the same on the Customer’s behalf if necessary, for Grundfos’ delivery of the Digital Service(s). For the avoidance of doubt, Grundfos shall obtain and maintain such permits, authorisations, licences, approvals and consents, which are strictly necessary or required by applicable law for Grundfos’ delivery of the Digital Service(s) as such and the remedying of defects (if any).

4.7. The Customer shall possess (access to) and is responsible for any premises, equipment, software, networks (the Customer’s or third party’s), third party licenses, documentation etc. which are not included in the Digital Service(s) but are necessary for the Customer’s use and Grundfos’ delivery of the Digital Service(s) (the “Customer Facilities”). The Customer must ensure that the Customer Fa-cilities comply with applicable law in force from time to time and any rules and regulations issued in pursuance thereof (such as climate requirements and requirements for electrical connection). 

4.8. The Customer shall, without charge, upon Grundfos’ request give Grundfos access to the Customer Facilities to the extent necessary for Grundfos’ provision of the Digital Service(s) and shall also oth-erwise to the best of its ability assist Grundfos in the provision of the Digital Service(s).

4.9. If Grundfos gives the Customer notice that a certain information or a non-Grundfos application shall be removed, modified or disabled to avoid breach of the applicable law, third party rights and/ or to comply with Grundfos’ policies, the Customer shall immediately act accordantly. In case the Customer does not take required action, Grundfos may suspend the Digital Service(s) according to Clause 7 or disable the relevant affected content or non-Grundfos application.

4.10. The Customer will retain ownership to any data, which the Customer has provided to the Digital Service(s). The Customer grants to Grundfos: (i) during the term of the Agreement a non-exclusive, transferrable, worldwide, perpetual, irrevocable, royalty-free license to use the Customer’s data to provide service(s) to the Customer and applicable end-users; and (ii) a non-exclusive, transferable, worldwide, perpetual, irrevocable, unlimited, royalty-free license to use anonymized data. 

4.11. Use of the Digital Service(s) may be subject to terms of use, and if that is the case, then such terms of use will be available to the end-user in the interface and the end-user must comply with such terms of use. The Customer agrees that any breach of the terms of use by an end-user having ac-cess to the Digital Service as a result of the Agreement is a breach of the Agreement.

5. SIM Card and Data Connection 

5.1. This Clause 5 applies when the Customer receives a SIM card with a data connection directly or indirectly from Grundfos. 

5.2. The Customer may use the data connection only to receive the Digital Service(s) described in the Agreement. The Customer shall not use the data connection contrary to customary use or in a manner that causes damage or other inconvenience to Grundfos or others. Examples of prohibited use are: (i) attempt to gain unauthorised access to connected networks or computer resources in the network and IT infrastructure; (ii) destroying, distorting or making unauthorised use of the in-formation in any networks or any it systems provided by the data supplier; (iii) using the data con-nection to send spam mails; (iv) undertaking network attaches or computing system attacks; (v) spreading computer viruses or harming internet information security; (vi) using the Services in such a manner so as to impair the quality of the Services or interfere with the supplier’s ability to pro-vide the data connection or the use of the data connection by other Customers. 

5.3. The Customer shall not remove the SIM card from the equipment in which it was delivered by Grundfos. This does not prevent the Customer from replacing the entire PCB board with a substi-tute PCB board from Grundfos. The Customer shall destroy or return to Grundfos the PCB board (incl. SIM card), which has been replaced. 

5.4. The Customer shall inform Grundfos, without undue delay, if the Customer believes or has reason to believe that unauthorised third party has or have been using the Customer’s data connection. 

6. Security Measures

6.1. To protect the confidentiality, integrity, and availability of Grundfos’ systems, networks, and the data stored, processed, and/or transmitted, Grundfos has adopted a layered strategy. The layered strategy has multiple layers of protection to prevent unauthorized access to, tampering and misuse of the Customer’s information and to protect against evolving threats. The technology layers in-clude, among other things, firewalls, intrusion protection, access control, threat prevention, vul-nerability and malware protection, audit logs, cognitive & deep learning-based security monitoring and handling of alerts.

6.2. Grundfos utilizes built-in security features provided by Grundfos’ sub-suppliers, including standard Microsoft Azure infrastructure - Trusted Computing concept or other similar concepts.   

6.3. Further, the relevant of Grundfos’ sub-suppliers’ services have passed Grundfos’ internal security clearance process, which adheres to the newest international security standards. 

6.4. The Customer shall take adequate security measures to prevent unauthorized physical or analogue access to the Digital Service(s) using measures which is not less rigorous than best practices in the industry.

7. Suspension

7.1. Grundfos may at any time without incurring any liability suspend the Customer's/an end-user’s access and use of the Digital Service(s) temporarily (i) if the Customer's/end-user’s use of the Digi-tal Service(s) has an extreme, potentially harmful or unusual negative impact (see Clause 7.2) on the systems of Grundfos or Grundfos’ sub-contractors; (ii) in any other way, if the Customer trans-fers any form of material and/or data which is capable of harming the IT environment of Grundfos, Grundfos’ sub-contractors, Grundfos’ other customers or users, or the Digital Service(s); (iii) for the purpose of preventing unauthorised access to systems, Digital Service(s) or data; (iv) if there is an emergency issue; (v) if the Customer/end-user fails to meet the requirements for access and use of the Digital Service(s) under the Agreement, the terms of use or applicable law; (vi) if required by applicable law or in case of material breach of the Agreement; (vii) if necessary to prevent (poten-tial) infringement of intellectual property rights and/or confidentiality obligations; (viii) if the Cus-tomer violates its obligations in Clause 5; or (iv) if otherwise stated in the Agreement that suspen-sion is allowed. 

7.2. In order to determine the extent to which the negative impact set out in Clause 7.1(i) is not at-tributable to the Customer’s/end-user’s, the Customer must, at Grundfos’ request, provide infor-mation on the Customer's/end-user’s usage pattern. On the basis of the information provided, Grundfos will be entitled to demand that usage is reduced. If the Customer fails to comply with such request, Grundfos shall be entitled without incurring any liability to suspend the Custom-er's/end-user’s access to the Digital Service(s). 

7.3. The Customer undertakes immediately upon Grundfos’ request to disconnect the Customer Facili-ties that are causing disruption in Grundfos’ network, Grundfos’ systems or in the Digital Service(s), or give rise to alleged or potential infringement in accordance with Clause 14, and thereafter keep such Customer Facilities disconnected according to Grundfos’ instructions.

7.4. Grundfos will use commercially reasonable efforts under the circumstances to provide the Custom-er a notice and – in case a suspension is caused by the Customer’s breach or threat thereof – an opportunity to remedy such breach or threat. 

7.5. The scope and length of any suspension or request for disconnection will be to a minimum. At the Customer’s request, Grundfos will provide the Customer with the reason for the suspension or re-quest as soon as is reasonably possible.

7.6. In cases where the data connection is provided by Grundfos or a supplier of Grundfos, Grundfos reserves the right to require the Customer to pay an additional fee where the Customer’s data us-age exceeds the agreed usage, or where the Customer abuses the Digital Service(s) or the data connection. 

8. Fee, Payment Terms and Invoicing

8.1. To access and use the Digital Service(s) the Customer must pay the agreed subscription fee at agreed charges and billing frequencies. 

8.2. The subscription fee is payable in advance, unless otherwise agreed. 

8.3. The Customer’s obligation to pay the subscription fee begins; (i) at the time agreed by the parties; (ii) on the agreed delivery date; or (iii) if delivery is delayed by reasons solely attributable to Grund-fos, the date upon which Grundfos provides the Digital Service in accordance with the Agreement. 

8.4. The Customer shall pay using the agreed means of payment. If the parties have agreed that the Customer pays by electronic money transfer, e.g. by credit card, the Customer shall provide Grund-fos with valid payment information and keep such information updated. 

8.5. If the Customer pays by invoice, payment terms are 30 days from date of invoice. Timely payment is of the essence.

8.6. Except as otherwise agreed, all fees are in EUR. 

8.7. Grundfos may adjust subscription fees with 3 months’ notice.

8.8. Any amount payable by the Customer is exclusive of amounts in respect of value added tax, sales tax or other excise duties chargeable. The Customer shall pay any of the aforementioned at the same time as payment is due for related products or services.  

8.9. Following applicable law, The Customer shall (i) pay withholding taxes directly to the appropriate government entity as required by applicable law; (ii) upon request, provide a tax certificate to Grundfos evidencing that customer has paid withholding taxes; (iii) pay Grundfos only the net pro-ceeds after customer has paid withholding taxes; and (iv) fully cooperate with Grundfos in seeking a waiver or reduction of withholding taxes and promptly complete and file all relevant documents. 

8.10. If the Customer does not pay a subscription fee on the due date, Grundfos may, with no effect on any other right or remedy that Grundfos may have under applicable law, claim payment for re-minders, collection charges and interest. Interest is fixed at 2 % per month (or the interest rate un-der applicable law, if higher). Interest will accrue daily from the due date until actual payment of the overdue amount. Grundfos may also (i) suspend all deliveries, incl. the Customer’s access to the Digital Services, until the Customer has paid or provided a guarantee for the payment as re-quired by Grundfos; and/or (ii) suspend the provision of further deliveries until the Customer has paid the overdue amounts in full.

8.11. All sums payable to Grundfos becomes due immediately on termination of the agreement, despite any other provision. This Clause 8 is without prejudice to any right to claim for interest under appli-cable law.

9. Warranties

9.1. Grundfos warrants that it performs the Digital Service(s) in a professional and skilful manner as agreed. 

9.2. A Digital Service is defective only if it is not delivered as agreed due to faulty design or workmanship and subject to Clauses 9.3 - 9.9.

9.3. Except for breach of any agreed service level(s) in the conditions for performance of the specific Digital Service(s) (if any), all warranties, conditions and other terms implied by statute, common law or otherwise including but not limited to the accuracy, reliability, completeness, or timeliness of the access, use or content or about the results to be obtained from using the Digital Service(s) and the content are, to the fullest extent permitted by law, excluded from this Agreement. 

9.4. Grundfos does not warrant; that the Digital Service(s) or servers are free of computer viruses or other harmful features; or that Grundfos will remedy all defects, which does not have a direct ef-fect on compliance with the agreed service level(s), or prevent third party disruptions or authorized third party actions (in excess of what is stated in these General Terms and Conditions). To the ex-tent it does not have a direct effect on compliance with the agreed service level(s), Grundfos does not warrant that there will be no deletion of or failure to store any Customer data and other com-munications maintained or transmitted through use of the Digital Service(s). Grundfos is only obli-gated to do backup and other restore functions if explicitly agreed as a service level for the specific Digital Service(s). 

9.5. Information provided through the Digital Service(s) to the Customer is intended only to support the Customer. Thus, Grundfos has no direct or indirect liability for the Customer’s use, actions taken or inaction occurring in the reliance upon the information provided through the Digital Services.

9.6. Grundfos’ warranties or agreed service level (if any) do not apply in case of; the Customer’s breach of Clause 4.3; use of the Digital Service(s) for which they are not intended; modifications and altera-tions undertaken by the Customer or a third party (not acting on Grundfos’ behalf); failure to fol-low Grundfos’ instructions (whether oral or in writing) (see Clause 4.1) and/or good industry prac-tice; accidental or wilful damage or misuse of the Digital Service(s) by the Customer or third party (not acting on Grundfos’ behalf); the Customer’s non-compliance with applicable law and regula-tion; suspension according to Clause 7; or if otherwise stated in the conditions for performance of the specific Digital Service(s). 

9.7. Grundfos does not warrant merchantability, fitness for any particular purpose and non-infringement of proprietary or third-party rights. 

9.8. If the Customer uses third party software or open source components together with the Digital Service(s), Grundfos will not be liable for the functionality of such software or its use in relation to the Digital Service(s). If the Customer uses third party software or open source components, the Customer is solely responsible (i) for ensuring that its use, license and credits are in accordance with the terms of use of applicable third-party software or open source components in force from time to time and (ii) for payment obligations related to such (if any).

9.9. The Customer must give notice of any defect or any other non-compliance with the Agreement immediately and no later than 30 (thirty) days after the Customer became or should have become aware of such non-compliance. If the Customer fails to comply with these requirements, the Cus-tomer shall forfeit its right to claim any non-compliance with the Agreement.

10. Maintenance and Changes 

10.1. Grundfos will continuously develop the Digital Service(s), including the equipment necessary for the Customer to access the Digital Service(s) (if any). This may from time to time affect the functionality of the Digital Service(s) and/or changes to the Agreement, including the General Terms and Condi-tions and the Specific Service Terms. 

10.2. Grundfos is entitled to amend or modify the Digital Service(s), any equipment necessary for the Customer to access the Digital Service(s) and the agreed terms, including movement of data from one data processor to another or from one location to another, provided that the Digital Service(s)’ performance or functionality does not deteriorate in more than negligible extent as a consequence of such amendment. Grundfos shall conduct such amendment or modification in a way that limits any disruptions. Substantial changes (such as downgrade from one Digital Service to another of lower value or reduction of agreed service level(s)) may only be implemented by Grundfos upon 2 (two) months’ written notice to the Customer. In case of Grundfos’ substantial changes of Digital Service(s) or the agreed terms, the Customer may – despite any agreed period of non-terminability (if any) – terminate the Agreement for convenience by giving notice no later than 30 (thirty) days before such substantial amendments to Digital Service(s) or the agreed terms are scheduled to be implemented. Under no circumstances is Grundfos under an obligation to maintain legacy systems. 

10.3. Amendments or modifications to the Digital Service(s) or any equipment necessary for the Custom-er to access the Digital Service(s) may result in a need for the Customer's own equipment to be ad-justed. The Customer shall bear the risk for any costs of adaption of its own equipment.

10.4. Notwithstanding anything in the above to the contrary, Grundfos may make any changes to the Digital Service(s) and any equipment necessary for the Customer to access the Digital Service(s) if use of the Digital Service(s) may result in damage or risk of damage (such as in case of security up-dates; the Customer's use in violation of Clause 4.1 or 4.3; or if Grundfos is so required in order to adhere to applicable law or statutes or court or governmental decisions). In such case, the Custom-er will be informed as soon as possible.

11. Grundfos’ Product Liability

11.1. Grundfos is liable for personal injury (including death or injury), damage to real and personal prop-erty, caused by defective Digital Service(s) to the extent set out in applicable mandatory law on product liability. Grundfos’ liability for damage to real and personal property (not being consumer property) caused by defective Digital Services is subject to the limitations in Clause 12, however, so that Grundfos’ total liability as described Clause 12.2 for damage to real and personal property is limited to a maximum amount of the higher of EUR 3 million (per claim and in the annual aggre-gate) and the amount set out in Clause 12.2. Customer assumes all product liability, which is not al-located to Grundfos in this Clause 11.1.

11.2. If a party is held liable for damages allocated to the other party in Clause 11.1, then the other party shall indemnify the first party for any amount paid inconsistently with the allocation in Clause 11.1.

12. Liability and Limitation of Liability

12.1. To the extent permitted by applicable law, neither party is liable (in contract, tort (including negli-gence), breach of statutory duty or otherwise) for loss of production, loss of turnover, loss of prof-it, loss of business opportunity, loss of data, loss of savings, loss of goodwill, loss relating to unau-thorised access to data or systems, loss as a result of business interruption, or any other indirect or consequential losses of any kind whatsoever arising under or in connection with this Agreement or a breach hereof. 

12.2. Subject to Clause 3.4, to the extent permitted by applicable law, Grundfos’ total liability (including in regard to payment of financial credits (if any) and third party claims) towards the Customer in respect of any and all losses arising under or in connection with this agreement and the coopera-tion hereunder, whether in contract, tort (including negligence), breach of statutory duty or other-wise, shall under no circumstances exceed an amount equal to 30 % of the annual fee (excl. VAT) paid and/or payable for the specific Digital Service on which the claim is based. 

12.3. The annual fee referred to in Clause 12.2 is calculated as the actual fees paid and/or payable for the 12 months preceding the date of damage occurring, or, if the Digital Service(s) at the date of damage has been provided for a period of less than 12 months, then at 12 times the average monthly fee for the period under which the Digital Service was provided. 

12.4. If the parties have agreed that non-compliance with an agreed service level is subject to Grundfos’ payment of financial credit, such financial credit is the sole and exclusive remedy for any non-performance of the agreed service level, however without prejudice to the right to terminate ac-cording to Clause 18.1. Any financial credit shall under no circumstances exceed the amount agreed in the conditions for performance of the specific Digital Service nor the amount paid by the Cus-tomer for the specific Digital Service in question in the month where the Grundfos incurs a financial credit as a result of the non-compliance of the agreed service level. 

12.5. The limitations set out in this Clause 12 will not apply to the extent an act or failure to act of a party causes personal injury; a party intentionally causes the other party or non-party to suffer damage; or a party as a result of its reckless disregard of the consequences of an act or failure to act causes the other party or non-party to suffer damage.

12.6. If a claim is based on losses, which derives from more than one Digital Service and/or one or more Digital Service(s) in combination with a Grundfos company’s delivery of products and/or other ser-vices, then Grundfos’ total liability (if any) shall be allocated to the different deliveries based on each such delivery’s contribution to the claimed losses. Each allocated part of the total liability shall be determined according to the legal basis applicable between the parties for the said part of the total losses, including the agreed limitation of liability (if any). 

13. Indemnification

13.1. The Customer agrees to defend, indemnify, and hold harmless Grundfos, its officers, directors, employees and agents, from and against any claims, actions or demands, including without limita-tion reasonable legal and accounting fees, alleging or resulting from the Customer’ breach of the Agreement, including but not limited to breach of Clause 5 and unlawful or infringing activities, in-cluding infringement of third party intellectual property rights, caused by the Customer’s actions, lack of action, content, material, designs or specifications.

14. Intellectual Property Rights

14.1. Subject to Clause 4.10, Grundfos owns all rights in or arising out of the Digital Service(s) (including intellectual property rights), and if any such rights are owned by Customer, then Customer will au-tomatically assign them to Grundfos. 

14.2. Customer does not transfer to Grundfos any equipment or software acquired from third party. Grundfos is not responsible for the use of such equipment and software, regardless that such software might be stored on servers provided by Grundfos.

14.3. A party does not have the right to use the other party’s trade names, trademarks, logos or other signs or identification symbols, unless the prior written consent of the other party has been ob-tained. 

15. Third Party Rights 

15.1. If (i) the Digital Service(s) infringes third party rights, including intellectual property rights, or if (ii) Grundfos reasonably believes (based on reasonable documentation) that the Digital Service(s) or parts thereof might infringe third party rights, then Grundfos may at its expense and discretion (a) substitute an allegedly infringing Digital Service with a non-infringing Digital Service(s) having at least equivalent functionality; (b) modify the allegedly infringing Digital Service(s) so that it no long-er infringes third party rights but remains having at least equivalent functionality; (c) obtain license from the third party allowing the Customer and other third parties (to the extent relevant to com-ply with the Agreement) to continue using and/or sub-license (as applicable) such allegedly infring-ing Digital Service(s) or parts thereof of; or (d) terminate the agreement on the delivery of the spe-cific Digital Service(s) in question with immediate notice and repay to the Customer any payments paid in advance. In such case, the Customer will be informed as soon as possible.

16. Licences 

16.1. Licenses provided to the Customer by Grundfos to the Digital Service(s) are defined in the Specific Service Terms. 

16.2. Any license acquired by Grundfos from a third party as part of the delivery of the Digital Service(s) will remain Grundfos’ or the sub-contractor's property. If the Digital Service(s) is installed on the Customer Facilities, the Customer shall uninstall the Digital Service(s) after termination of the agreement, the Service Specific Terms or the expiry of Grundfos licenses, whichever is the earlier.

16.3. If, as part of the Digital Service(s) and at the Customer's request, Grundfos installs third party soft-ware for the Customer's use, the Customer guarantees that it has the necessary rights in such soft-ware. 

17. Confidentiality

17.1. A party (receiving party) shall keep in strict confidence all technical or commercial know-how, speci-fications, prices, inventions, processes, initiatives and other information concerning the disclosing party’s business, its products, services and Digital Services, which are of a confidential nature (con-fidential information) and has been disclosed to the receiving party by the other party (disclosing party), its employees, agents or subcontractors (representatives). The receiving party shall not use confidential information of the disclosing party for purposes other than the performance of its ob-ligations under the agreement, including (except as permitted by applicable law) not to reverse en-gineer the Digital Service(s) or any products delivered in connection with the Digital Service(s). The receiving party may only disclose confidential information to those of its representatives who need to know to discharge the receiving party's obligations and rights under the agreement and shall en-sure that such representatives comply with the obligations set out in this Clause 17 as though they were a party to these terms. 

17.2. Notwithstanding anything to the contrary, Grundfos’ right to use and disclose data, which is col-lected etc. in accordance with Clause 4.10 and 4.11 will not be limited by this Clause 17. 

17.3. The obligations under this Clause 17 apply from the execution of the Agreement and – subject to applicable law – for a period of 5 years after the Agreement expires or is terminated by one of the parties.

18. Force Majeure

18.1. Neither party will be in breach of the Agreement nor liable for delay in performing, or failure to perform, any of its obligations under the Agreement if such delay or failure results from a hin-drance beyond its reasonable control (“Force Majeure”). In the event of a Force Majeure, the par-ties agree to suspend the affected party's obligations until the Force Majeure situation ceases to ex-ist.

18.2. Either party may terminate the Agreement with immediate effect upon notice to the other party if the period of Force Majeure continues for a period of 3 consecutive months. In case of termination due to such circumstances neither party shall be liable to the other for such termination. However, such termination will not affect any pre-existing liabilities or claims or any other provisions of the Agreement.

19. Term and Termination 

19.1. Subject to any period of non-terminability agreed between the parties (if any) and without preju-dice to its other rights and remedies, the delivery of Digital Service(s) will continue or – if for a de-fined term – automatically renew for additional periods equal to the expiring term, unless either party terminate the Agreement and/or one or more Digital Service(s) (by terminating the respective conditions for performance of the specific Digital Service(s) in question) for convenience, giving at least 3  months' written notice to the other party to its expiry at the end of a month. Termination of all conditions for performance of the specific Digital Service(s) shall be considered as a termination of the Agreement.

19.2. The purchase of Digital Service(s) cannot be cancelled.

19.3. Either party may, without prejudice to its other rights and remedies, terminate the Agreement in whole or part for cause with immediate effect by written notice to the other party in case of (i) ma-terial breach of the Agreement or material breach of one or more conditions for performance of the specific Digital Service(s), provided either such breach is incapable of remedy or the defaulting party to the Agreement and/or conditions for performance of the specific Digital Service(s) has failed to remedy within 14 (fourteen) days after receiving notice from the other party requiring it to do so. Material breach includes among others use of the Digital Service(s) in breach of with Clause4; delayed payment; the Customer’s use of intellectual property rights in breach of Clause 14. 

19.4. As from the last day of the notice period, Grundfos may – but is not obligated to – retain and use the Customer’s and end-user’s data for a reasonable period of time to facilitate onboarding and quality of usability of the Digital Service(s), should the Customer choose to re-subscribe to the Digi-tal Service(s). Grundfos may decide at any time after the termination/expiry of the Agreement to delete the Customer’s and end-user’s data and will do so if obligated by applicable law. Upon ter-mination, the Customer may ask Grundfos to provide the Customer a copy of data collected through the Customer’s use of the Digital Service(s). Grundfos shall strive to provide such copy but is not obligated to do so. If Grundfos provides the Customer with such copy, Grundfos may make such provision conditional upon e.g. further confidentiality obligations, payment of man-hours spent on gathering the data in question, etc.

19.5. Termination of the Agreement (regardless of the cause) will not affect those provisions of the Agreement which, by nature or necessity, operate after any expiration.

20. Use of Sub-Contractors

20.1. Grundfos may use sub-contracts for the performance of the Digital Service(s) under the Agreement. Grundfos shall ensure that all persons involved in the Digital Service(s) are informed of and comply with the Agreement.

21. Micelleanous

21.1. The Agreement may not be transferred or assigned in whole or in part by operation of law or oth-erwise by the Customer, without the prior written consent from Grundfos. Without prior notice, Grundfos may assign rights and obligations under the Agreement, including the General Terms and Conditions and the Specific Conditions applicable for the specific Digital Service(s), to any company within the Grundfos group.

21.2. Capitalised words and phrases not otherwise defined in these General Terms and Conditions have the same meaning in all parts of the Agreement, unless the context dictates otherwise.

22. Export Control and Sanctioned Parties 

22.1. Any delivery covered by the Agreement may be subject to export control and trade sanction rules, including such rules of among others the European Union, United Nations and the United States of America. 

22.2. It is a condition for Grundfos’ delivery of Digital Service(s) to the Customer that the Customer com-plies with all applicable export control and trade sanction rules and has relevant compliance proce-dures and controls. The Customer shall ensure that the Digital Service (s) are used only in accord-ance with the export control and trade sanctions rules, and that neither the Customer nor any end-user accessing the Digital Service(s) is sanctioned.

22.3. If, due to export control and trade sanction rules, Grundfos considers that it is or will be prohibited, hindered, restricted or significantly adversely affected in complying with its obligations under the Agreement, Grundfos may cancel or postpone the delivery of the Digital Service(s). In such cases, Grundfos will not be liable for any direct or indirect claim or loss. 

22.4. To enable authorities or Grundfos to conduct checks on the Customer’s compliance with the export control and trade sanction rules, or in support of Grundfos' applications to the appropriate author-ities in connection with the export and/or sale of the Supplies under the Agreement, the Customer shall – upon reasonable request – promptly provide to Grundfos all information on end-users, the parties involved in the delivery, the destination(-s) and the intended use of the Digital Service(s).

23. Law and Venue 

23.1. All questions relating to the formation of or performance under the contract based hereon shall be determined in accordance with the laws of the State of Delaware.  The United Nations Convention on contracts for the International Sales of Goods shall have no application to this Agreement or to any proceeding brought pursuant hereto. 

23.2. The parties stipulate that the state and federal courts of Delaware have exclusive jurisdiction over all matters arising out of the Order and/or these Terms.  For any sale of Digital Services to a Cus-tomer outside of the United States or a Customer organized or with a principal place of business or substantial assets outside of the United States (“International Sale”), all disputes arising in connec-tion with the International Sale shall be finally settled by arbitration in accordance with the rules set forth by the United Nations Commission for International Trade Law (UNCITRAL) Arbitration Rules, under the auspices of the American Arbitration Association (Arbitration).  In the event of any dis-pute or difference arising out of or relating to an International Sale, the parties hereto first shall use their best endeavors to settle such disputes or differences. To this effect, the parties shall consult and negotiate with each other, in good faith and understanding of their mutual interest, to reach a just and equitable solution satisfactory to both parties. If the parties do not reach such solution within a period of ninety (90) calendar days from the commencement of consultations and negotia-tions, before arbitration may be invoked, one of the parties must, by written notice to the other party, have the dispute referred to their respective Chief Executive Officer (or the equivalent), or to their designated representatives who have the final authority to resolve the dispute, with the re-quest that they attempt in good faith to resolve the dispute within ninety (90) calendar days after valid notice is served pursuant to this Paragraph 20. No party may invoke arbitration without first complying with the provisions of this Paragraph 20.  In the event that the foregoing designated rep-resentatives of the parties are not able, for whatever reason, to resolve such dispute in good faith within the ninety (90) calendar day period, the parties agree that the disputes or differences shall be settled by arbitration in accordance with the rules set forth by the United Nations Commission for International Trade Law (UNCITRAL) Arbitration Rules, under the auspices of the American Arbi-tration Association (Arbitration).  The arbitration shall take place in the State of Delaware, USA, or another location, at the sole discretion of Seller.  The arbitration shall be conducted in and the award rendered in English and payable in US Dollars, and such award shall be final and binding on the parties, not subject to any appeal, and shall deal with the question of costs of arbitration and all matters related thereto.  The parties agree that any judgment, decision, or award of the arbitra-tors shall be made enforceable in any court of competent jurisdiction, including courts in the coun-try of Purchaser. Judgment upon the award rendered may be entered into any court having juris-diction, or application may be made to such court for a judicial recognition of the award or an or-der of enforcement thereof, as the case may be.

23.3. This Clause 23 shall survive any termination or expiration of this Agreement.

 

C Data Processing Agreement 

1. Purpose

1.1. Under the Agreement, Grundfos processes personal data (as data processor) on behalf of the Cus-tomer (acting as data controller) as further described in this Section C. The terms in this Section C does not apply to any data which is not personal data. 

1.2. With this Section C, the parties intend to ensure their compliance with the General Data Protection Regulation, Regulation (EU) 2016/679 (the “GDPR”), including Article 28(3), which sets out the specific requirements for the content of data processing agreements. Any terms used in this Section C which are defined or used under the GDPR should be interpreted in accordance with the GDPR.  

1.3. The personal data provided by the data subjects set out in Clause 2.1 may be used by Grundfos and its sub-processors for the purposes of improving and developing the offerings of Grundfos and for the purposes of technical maintenance and improvements, e.g. bug fixing. Grundfos or its sub-processors (as applicable) will be acting as data controllers for these purposes and, accordingly, such processing activities are outside the scope of this Section C. To the extent possible, any per-sonal data used will be anonymised or aggregated. 

2. The Processed Personal Data  

2.1. When Grundfos processes personal data on behalf of the Customer, the processing includes the data described in Section A above. 

3. The Processing Operations 

3.1. The processing operations carried out when Grundfos and its sub-processors process personal data on behalf of the Customer is described in Section A above.

4. General Obligations of Grundfos and the Customer 

4.1. Grundfos shall process personal data on behalf of the Customer in accordance with applicable data protection law and only on the direct documented instructions from the Customer for the purpose of providing the agreed services, including with regard to transfers of personal data to a third coun-try or an international organisation, cf. also Clause 6. The parties intend for the content of this Sec-tion C to constitute documented instructions from the Customer. If, in the opinion of Grundfos, an instruction infringes the GDPR or other European Union or EU/EEA member state data protection provisions, Grundfos shall immediately inform the Customer thereof. Without prejudice to the statutory obligations of Grundfos under the GDPR, the assistance provided by Grundfos to the Cus-tomer to follow such instructions shall not exceed the commercially reasonable. 

4.2. Other than as set out in Clause 1.3, Grundfos may not process the Customer’s personal data for any other purpose or without instructions from the Customer, unless Grundfos is required to do so by European Union or EU/EEA member state law to which Grundfos is subject. In such a case, Grundfos shall inform the Customer of that legal requirement before processing the personal data, unless that law prohibits such information on important grounds of public inter-est. For the avoidance of doubt, Grundfos and its sub-processors may access the personal data as needed to provide the agreed services, including to carry out support services for the Customer. 

4.3. Grundfos shall take all measures required of Grundfos pursuant to Article 32 of the GDPR, noti-fy the Customer without undue delay of a personal data breach and assist the Customer in ensur-ing compliance with the obligations pursuant to Articles 32 to 36 of GDPR taking into account the nature of processing and the information available to Grundfos. Without prejudice to the statutory obligations of Grundfos under the GDPR, the assistance provided by Grundfos to the Customer shall not exceed the commercially reasonable. 

4.4. Grundfos shall, taking into account the nature of the processing, assist the Customer by appropri-ate technical and organisational measures, insofar as this is possible, for the fulfilment of the Cus-tomer’s obligation to respond to requests for exercising the data subject’s rights laid down in Chap-ter III of the GDPR. Without prejudice to the statutory obligations of Grundfos under the GDPR, the assistance provided by Grundfos to the Customer shall not exceed the commercially reasonable. 

4.5. Grundfos shall make available to the Customer all information necessary to demonstrate compli-ance with the obligations laid down in this Section C and in Article 28 of the GDPR and allow for and contribute to audits, including inspections, conducted by the Customer or another auditor mandat-ed by the Customer.  

4.6. To satisfy the audit requirement set out in Clause 4.5, Grundfos may at its discretion choose to provide the Customer with audit reports or certificates prepared by an independent au-ditor. Such audit reports or certificates may be general in nature or specific to the Customer and shall be no older than 12 months when provided to the Customer. 

4.7. If Grundfos does not provide the Customer with the documentation set out in Clause 4.6, or if Grundfos or its sub-processors have experienced a data breach, the Customer may initiate an au-dit. Such audits shall (i) be limited to no more than one (1) audit per calendar year; (ii) have the scope agreed upon in advance by the Parties acting reasonably, including the auditor if such auditor is not the Customer; (iii) be carried out within ordinary business hours at a date and time agreed upon in advance, and without undue interruption of the day-to-day business of Grundfos and its sub-processors; and (iv) be at the expense of the Customer (save that internal costs of Grund-fos shall not be borne by the Customer). If the auditor is not the Customer, such third-party auditor shall be bound by confidentiality provisions acceptable to Grundfos (acting reasonably). 

4.8. The Customer warrants that the personal data has been lawfully obtained and that the data sub-jects have been sufficiently informed of how their personal data is being processed.  

5. Sub-Processors

5.1. The Customer grants Grundfos a general written authorisation to engage other processors (sub-processors) for any of its processing operations performed on behalf of the Customer under this Section C. Prior to engaging a new sub-processor, Grundfos shall notify the Customer in writing of the intended change. Within 10 days of receipt of the notice, the Customer may, acting reasona-bly, object to the use of the sub-processor, in which case the parties shall discuss possible solutions in good faith. If the Parties fail to agree on a solution, and the Customer maintains its objec-tion, Grundfos may terminate the Agreement in writing with notice of 30 days. If the Customer does not object within the prescribed deadline, the sub-processor shall be deemed to have been approved. 

5.2. The sub-processors in use at the time of entering into the Agreement are listed in Section A above. 

5.3. Any sub-processors engaged shall always meet the requirements and obligations specified in Article 28(2) and 28(4) of the GDPR.  

6. Transfer of Personal Data to a Third Country or an International Organisation 

6.1. The personal data may be transferred outside the EU/EEA to countries which have been the subject of an adequacy decision by the European Commission or which are comprised by the EU-U.S. Priva-cy Shield or Swiss-U.S. Privacy Shield frameworks (as relevant). Further, the personal data may be transferred by Grundfos and its sub-processors to any other territory outside the EU/EEA, provided that Grundfos and its sub-processors have ensured that there is a legal basis for the transfer of said data, e.g. the European Commission’s standard contractual clauses for the transfer of personal da-ta to third countries (decision 2010/87/EU), binding corporate rules, or similar. For this purpose, Grundfos and its direct or indirect sub-processors shall be mandated by the Customer to enter in-to standard contractual clauses in the name of and on behalf of the Customer (as data exporter). The Customer may at any time request a copy of such standard contractual clauses, including ap-pendices thereto. 

7. Deletion and Return of Personal Data 

7.1. At termination or expiry of the Agreement, Grundfos shall, at the choice of the Customer, delete or return all the personal data to the Customer and delete existing copies unless European Union or EU/EEA member state law requires storage of the personal data. Any back-ups will be deleted in accordance with the ordinary procedures of Grundfos and its sub-processors. 

7.2. After termination or expiry of the Agreement, Grundfos may keep personal data related to user settings, preferences, and other personalised features for a period of three years (unless a shorter or longer period is described in Section A). The purpose of this retention is to make it easy for the Customer and its employees to pick up where they left off if the Customer wishes to recommence the services at a later point in time, thereby saving time and resources for the Customer. The Cus-tomer and the relevant data subjects may request Grundfos to delete such personal data at any time. 

8. Confidentiality  

8.1. Grundfos shall keep personal data confidential and ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation to confidentiality. 

8.2. The Customer shall keep confidential any audit reports, certifications, inspection notes, or other documents (whether drafted or provided by the Customer itself, an external auditor, or provided by Grundfos and its sub-processors) comprised by Clauses 4.6 and 4.7. Such documents shall exclusively be used by the Customer itself and only for the purposes of the audit obligation under the GDPR. 

9. Term and Surviving Clauses

9.1. The data processing agreement in this Section C contained herein expires or is terminated (only) together with the rest of the Agreement. Clauses 7 and 8 shall survive expiry or termination of the Agreement.

Last updated 2 November 2020