While the quality of products and services was the key driver of customer loyalty and business growth for the past decades; today, in a world where ‘digital’ is the talk of the town, modern customers are looking beyond just products, differentiating and making decisions based on digitally driven experiences.
With this in mind, Grundfos Product Center was designed to be a digital sizing and selection tool that lets you find the optimal solution for every project. It provides all the information that customers may need – including pump curves, technical specs, CAD drawings, available spare parts, installer guides, videos and other documentation – all in one place on the pump’s product page. As the definitive product search system for all of Grundfos, the Grundfos Product Center helps customers make the right choice faster, speeding up their entire work process; covering every sector we serve, including domestic and commercial building services, the water supply industry, wastewater management, industry and OEM solutions.
“Establishing long-term customer relations is now the pillar to ensure that brands become the preferred choice over competitors and achieve significant revenue growth”, commented Jaakko Hahtokari, Director, Internal Sales & Commercial Excellence, Grundfos Gulf Distribution FZE. He added “Grundfos has established through studies that the implementation of digital technologies into all areas of business allows us to build more sustainable relationships with customers and better understand their needs,”. This approach drives customer loyalty and loyalty drives topline growth; whilst one of the main drivers for building customer loyalty through digital services is by having active digital customers. “Your brand is a story unfolding across all customer touch points,” said Jonah Scahs, the famous entrepreneur and designer.
To improve interactions with customers and optimize their experience, Grundfos has taken up the task to provide them with access to its wide array of digital and professional services, with MyGrundfos. MyGrundfos is an easy-to-use, 24/7 fast and effective portal, which allows registered users do quick and easy self-service, find replacement pumps or spare part kits, service order and warranty cases. MyGrundfos also allows customers to quickly look up availability of a product, or find information on lead times, order status, quotation overview, list price and availability and export information in a quick and effective way at their own convenience and outside office hours.
Grundfos EXTRANET is yet another digital tool from Grundfos. Designed for customers who purchase from us direct, Grundfos Extranet raises the shopping experience to new levels. With an adaptive design (desktop, tablet or mobile) and intelligent search options, the Grundfos Extranet is always ready for business. Access and trace business information, including your orders, shipments and invoices from the last 1½ years, and get real time information about prices, product availability and much more.
Enjoy the convenience of Grundfos digital services from the comfort of your home or office, that’s the philosophy behind Grundfos Service & Solutions. With a truly global network and local presence across all markets, we give you a little extra that adds up to a huge amount of value.