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FAQ
FAQ Are flanges included within the scope of delivery when ordering circulator pumps or do these need to be ordered separately? Can the pump be operated using a frequency converter? Can the SP pumps also be operated in a horizontal position? Why are the displays on the operating panel lit even though the electrical power supply is switched off? Do I have to follow the instructions for Grundfos pumps? Does the built-in excess temperature protection of the UPS pump need to be used?
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  1. English master site
  2. MyGrundfos | Your 24/7 self...
  3. Order status & track and trace

See the full status of your order in MyGrundfos

Simply input your Grundfos order number to see all delivery and shipment information:

  • My Purchase Order number

  • Order placed date

  • Order lines

  • Delivery lines

  • Confirmed delivery date

  • Status

  • Track and trace information

  • Link to forwarder’s website 

MyGrundfos allows everybody to look up an order status

All you need is a Grundfos order number to look up an order status. This means that your colleagues, partners and customers can all follow the order status and use track and trace.

In one click you or your customer can have the latest status on the shipment of an order.
No sensitive information regarding your order is available, so you can share the information without worry.

Order status is also available in Grundfos Extranet for Extranet customers.

Sign in to MyGrundfos

Explore more customer service options in MyGrundfos

MyGrundfos is a 24/7 customer service platform that allows you to find instant information on list prices, availability, replacement pumps, spare parts, order status, track and trace, and more.

Quickly look up pump list prices and availability information.
List Price and Availability
Quickly look up pump list prices and availability information.

Try List Price and Availability

Quick suggestions for replacement pumps in one click.
Replacement pump
Quick suggestions for replacement pumps in one click.

Try Replacement Pump Finder

Quick look-up of spare part kits for a pump.
Spare Part Finder
Quick look-up of spare part kits for a pump.

Try Spare Part Finder

A Grundfos Account gives you instant access to MyGrundfos and much more

With a Grundfos Account you can save time by getting quick access to your saved products and preferences. You can also:

  • Create projects and collaborate with colleagues

  • Access quotations

  • Track your training

  • Access more online self-service offerings

Sign up for a Grundfos Account
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Grundfos A/S
Poul Due Jensensvej 7
Bjerringbro 8850 Denmark