Order Handling Coordinator

Purpose of job

Provide timely and effective administrative support to customers, sales teams, unit, or department.

Key Activities

  Assist customers with order progression & delivery time issues.
- Proactively use the dedicated IS systems (SAP, CRM, BW...).
- Proactively work with Supply Chain to ensure world class supplier ratings for order fulfilment and progression.
- Liaise with all intercompany suppliers to ensure smooth and effective operations.
- Issue invoices, credit and debit notes, checking prices, discounts and sales conditions.
- Work with the Finance/Credit Control team to secure on time and outstanding payments.
- Answer the telephone in an agreed manner and within an agreed period of time.
- Follow and adhere to the business processes.
- Conduct yourself in a professional manner with our customers at all times.
- Handle customer issues if and when these arise.

Critical knowledge and experience

Industry, market and business environment
- Experience driving well-defined processes within Customer Service Unit.
- Ability to participate in work with processes or projects.
- Ability to participate in a well-defined business process within Customer Service Unit.
- Most likely to have 4-7 years of relevant work experience before entering level besides formal education.

Technical, functional and professional
- Ability influence others and follow processes.
- Some experience supporting key business initiatives.
- Knowledge of best practices and relevant practices, systems in a Customer Service Unit.

Collaboration partners

- Sales Regions

Preferred education

Vocational certificate, Associate’s Degree or equivalent work experience

Grundfos Key Behaviors

B_Grundfos behavior - Collaboration

B_Grundfos behavior - Accountability

B_Grundfos behavior - Customer Centricity


B_Grundfos behavior - Collaboration

B_Grundfos behavior - Accountability

B_Grundfos behavior - Customer Centricity

C_Delivering Results and Meeting Customer Expectations

C_Following Instructions and Procedures

C_Working with People


S_English Proficiency

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.

To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.

Click here to create a profile.

Thank you for your interest in Grundfos.



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