iSolution Engineer

Purpose of job

Apply a technical broad and deep knowledge base and customer understanding across functional Service areas and/or units (e.g. Onsite or workshop repairs)

Key Activities

- Disassemble, inspect, trouble shoot, repair and replace part and re-assemble pumps, pump systems and accessories in a field service and/or shop environment.'- Identify the root cause of mechanical, electrical and systematic failures.'- Provide advice to customers at pump and system/application level.'- Carry out risk assessment before each job.'- Maintain and operate machinery for tools (drill press, lathe and mills).'- Conduct pump hydraulic tests, energy checks.'- Pass on customer leads to sales.'- Prepare quotes for out-of-warranty repairs. '- Assist leaders by identifying and providing solutions to service and warranty concerns.'- Write service / FAS reports.

Critical knowledge and experience

Industry, market and business environment- Experience driving well-defined processes within the service environment.- Ability to lead minor processes or projects.- Ability to lead a well-defined business process within the service environment.- Most likely to have 7-10 years of relevant work experience before entering level besides formal education.Technical, functional and professional- Ability influence others and follow processes.- Some experience supporting key business initiatives.- Knowledge of best practices and relevant practices, systems in the service environment.

Competencies and behaviours
C_Relating and Networking
C_Adapting and Responding to change
C_Working with People
C_Delivering Results and Meeting Customer Expectations
C_Applying Expertise and Technology
S_Troubleshooting and diagnostic failure
S_Digital Literacy
S_Business understanding
S_English Proficiency
S_Building customer loyalty
S_Hands-on service
S_Work safety
S_Service tools and systems utilization
S_Applying sales mindset

Notice for candidates from Russia and Central Asia

If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.

Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan

Talent profile

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