Purpose of Job:
The role of the Application Engineer is to provide technical support and quotations with regard to the selection, price, design and delivery impact that will meet or exceed customer expectations in alignment with departmental procedures. This role will communicate and collaborate with outside business partners, internal customers, and direct suppliers while adhering to corporate policy and procedure.
•Review product specifications to determine technical requirements, including but not limited to: equipment selection, sizing, costing, research requests for duplicate equipment from serial number records, and develop current pricing
•Communicate with our direct suppliers for pricing, delivery, and technical information.
•Produce detailed and concise work instructions pertaining to customer requirements, production improvements, purchasing assistance, etc.
•Point of contact for large customer base in order to provide timely responses for requests, component availability, technical support for Grundfos programs, and/or pump application questions.
•Communicate directly with sales team, including but not limited to: review of open quotations, follow-up on possible leads, and opportunities to improve margin.
•Support continuous improvement, identify inefficiencies, and eliminate errors in the order winning process.
•Ability to effectively and efficiently manage a high volume of emails and phone calls, while providing excellence customer service.
•Perform work, promote teamwork and communicate in conjunction with Grundfos Values and our internal standards (Safety, Quality, Schedule, Cost)
•Conduct training session on quoting application, sizing tool, and internet purchasing with customers, sales team representatives, and employees.
Critical Knowledge & Experience:
•Strong interpersonal and communication skills including written with attention to detail
•Working knowledge with Microsoft Office™ (Excel®, Word®, Access®, Power Point®, Projects®, Outlook etc.), AutoCAD (or other drafting tools), SAP (or similar inventory systems) and CRM systems
•Advanced understanding of pumps, construction, hydraulics, and application of rotating equipment
•Has high sense of urgency to meet or exceed customer expectations, and achieve daily commitments
•Previous experience in Engineering, Project Management and/or Sales in a manufacturing environment (preferred)
•Bachelor's degree in engineering, engineering technology, or business with equivalent experience in technical sales and manufacturing
Notice for candidates from Russia and Central Asia
If you are a candidate from any of the below mentioned countries wishing to explore employment opportunities with Grundfos, we would like to firstly thank you for your interest, and urge you to visit the job page of your country to apply for specific positions that interest you, rather than create a talent profile in
our system. This is suggested to ensure full compliance with the data privacy
requirements of your country.
Russia, Belarus, Kazakhstan, Uzbekistan, Turkmenistan, Tajikistan, Afghanistan, Kyrgyzstan
Grundfos now has a global recruiting system in place, supporting our ambition to provide a qualitative user experience to all our candidates.
To be updated on all career opportunities that might interest you as a candidate, we ask you to create a Talent Profile and set up a job alert so that you will be notified when a position that matches your criteria is posted. Creating a profile will also enable Grundfos recruiters to search and find your CV for when your education and experience match a role we are actively working to fill.
Thank you for your interest in Grundfos.