Service Coordinator

Job Purpose:
To ensure that all pumps sent for service/repair are administrated/monitored in the most effective ways.  Thus, provide customer satisfaction and ensure achievement of company objectives.


Key Activities:

  • First point of customer contact, responsible in receiving and answering customer complaints
  • Collection customer details and complains before scheduling filed service repair jobs
  • Ensure the field service repair reports are properly documented and scanned to maintain records in the system
  • Responsible in handling workshop repair request either by customers or dealers
  • Ensure workshop service repair reports are properly documented and scanned to maintain records in the system
  • Planning workshop repair upon arrival of spare parts
  • Handling witness testing request arrangements
  • Handling MIRO process
  • Ensure prompt and effective services are provided to customers and handling of their complaints in a timely manner
  • Always Observe Company safety regulations and be responsible for own health and safety and for others
  • Perform any related duties/assignments as and when directed by his superior/s


Ideal applicants would have:

  • Min 2-3 years experience in similiar role
  • Individual who is comfortable liaising with customers
  • Excellent communication skills (verbal & written) is essential
  • A team player and good learning attitude
  • Is able to multi-task effectively


Application Information:


If this sounds like you, please click the 'apply' button to progress with your application


We look forward to hearing from you.


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Grundfos is an Equal Opportunity Employer

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