The answers you need, when you need them
Access our self-service tools to search out a wide range of instant information on prices, availability, pump replacements and more.
Find quick and direct information for your projects
Look for how to guides here to find quick and easy guidance and support for all phases of your project. Discover a range of online engineering, installation and operation tools and up-to-date pump design information that can assist you in your work today, and help you work smarter over the long run.
Get answers to your questions
We have gathered frequently asked questions and their answers in one place. See the most frequently asked questions below or go to the Grundfos FAQ for a complete list of answers to your questions.
Can the pump be operated using a frequency converter?
Grundfos offers numerous speed-controlled pumps that are referred to as ‘E-pumps’ and which come equipped with Grundfos MGE motors with an integrated frequency converter. The manufacturing costs and material inputs are lower compared to pump solutions with external frequency converters. In addition, technical issues that may arise in connection with external frequency converters are avoided.
Finally, MGE motors have numerous additional features and advantages. In the event ...
Are flanges included within the scope of delivery when ordering circulator pumps or do these need to be ordered separately?
Flanges and seals need to be ordered separately. The type and size of the flanges and seals must be specified when ordering.
Do I have to follow the instructions for Grundfos pumps?
Yes, absolutely. The installation and operating instructions contain basic instructions which must be followed in connection with the installation, operation, and maintenance of the system. Hence, they must be read by the installer and the relevant personnel/owner prior to installation and commissioning. In addition, they must be available to personnel on site at all times.
Learn more about our service agreement options
With a standard, cusomised or performance Grundfos service agreement, you can count on your pump always functioning reliably, optimally and efficiently. This means reduced operating costs and less administration for you.
Service videos
Let our experts guide you through the installation, repair and maintenance of your Grundfos pump. Simply go to the product page for your pump, tool or accessory to view the service videos we have collected to help you optimise performance.
The answers you need
- when you need them!
The 24/7 self-service tool allows you to access answers to a wide range of questions, such as:
- Price and availability
- Replacement pumps
- Spare part finder
- Order status, including track & trace
Prompt and reliable service wherever you are
With Grundfos service centres in more than 50 countries throughout the world, supplemented by more than 600 authorised Grundfos Service Partners, we’re never far away. If required, we ensure you get emergency access to service personnel as well.