August 6, 2026



Over recent months, some of you have experienced delays with your orders as we transitioned to a new 3rd Party Logistics warehouse. We recognise the impact this had and want to thank you for your patience while we worked through it.

Our teams have been working closely on stabilising operations, including clearing backlog across Adelaide and Sydney warehouses in early June, and we are pleased to confirm that the majority of these issues have now been resolved and service levels have stabilised.

As part of the transition to our new logistics provider, customers can also benefit from greater dispatch flexibility. Orders received by 11:59pm are typically dispatched the next business day, while urgent orders received before 12:00pm may be eligible for same-day dispatch. This enhanced capability helps us respond more quickly to urgent customer requirements and improve service responsiveness across our network.