Frequently asked questions

Ready to purchase

If you are looking to purchase a product or service, our friendly and knowledgeable pump experts would be happy to help. Find your nearest Authorised Dealer by industry type.

Grundfos Extranet is an Industry leading commerce platform supporting our registered customers in ordering pumps and pump related components and parts. Get 24/7 access and features to optimise and enhance your purchasing process.

Don't see what you are looking for?

Grundfos Sales

Use this contact point if you need:

  • Sales support
  • Project support
  • Quotations

Grundfos Service

Contact service to get help with:

  • Pump repair and spare parts
  • Scheduling commissioning or energy check
  • Information on service agreements and digital service
  • Performance optimisation of your system

Other inquiries

File a complaint for issues related to:

  • Grundfos digital tools and technical documentation
  • Grundfos customer service e.g. reachability and response time
  • Product quality before installation
  • Delivery issues, e.g. wrong quantity, damaged or missing delivery
  • Order Fulfillment issues, e.g. wrong or missing quotation, order confirmation or invoice