MyGrundfos for Authorised Service Partners

Are you an Authorised Service Partner? Learn about the unique features you have access to in MyGrundfos and you can benefit from them.

As an Authorised Service Partner Using MyGrundfos, you’ll be able to access a number of unique features to keep you updated on your business with Grundfos. In this module, we’re going to show you how it works and how you can benefit from using it.

As a Grundfos Authorised Service Partner, you can use MyGrundfos to quickly find both the latest and oldest open service orders from Grundfos, allowing you to easily pick the service orders most relevant to you.

You can also see the status of your most recent warranty cases and create new warranty cases. Simply click on the service order or warranty case in question and you’ll be taken directly to Service Extranet where you will find further details.
You’ll also be able to use service offerings such as list price and availability, spare parts finder, replacement pumps, and order status including track and trace information. Let’s take a closer look at these offerings.

Log onto MyGrundfos and you’ll get instant access to prices and availability on products and spare parts. Just search for a product by its product number or name, click on the search icon, and you’ll instantly be shown whether or not it is in stock, its lead time and its list price. Please note that the list price is unavailable in some countries.

You can also find spare parts for your pumps through MyGrundfos. Say you’re looking for spare parts for a MAGNA1, just enter the product information, and you’ll be greeted with a list of parts.

Next, there’s the pump replacement search. All over the world, there are so many inefficient pumps in operation. MyGrundfos offers a suggested replacement in a matter of clicks. Enter the pump you’re looking to replace – even if it is not a Grundfos pump –and you’ll be shown a suggested replacement instantly.

Finally, you can get an easy overview of your order. Simply enter your order number and get full delivery and shipment information. In just one click, your colleagues, partners and customers can all follow the order status, and since no sensitive information is available, you can share this information without worry.

With MyGrundfos, you can access these helpful features in less than 30 seconds. All you need is to login using your Grundfos Account. So go ahead and find everything you need in one place.

Course overview

Modules: 3
Completion time
Completion time: 15 minutes
Difficulty level
Difficulty level: Basic