Using MyGrundfos for Direct Customers

Learn about the exclusive features for direct customers in MyGrundfos, and how to use them in your daily work.

As a direct customer using MyGrundfos, you’ll be able to access a number of unique features to keep you updated on your business with Grundfos. In this module, we’re going to show you how it works and how you can benefit from using it.
In MyGrundfos, you’ll get a complete overview of your latest quotations, requests and other jobs-to-be-done. It’s all in one place, making it easy for you to find what you need.
Besides features such as searching for prices and availability, spare parts and replacements, MyGrundfos also offers three key features exclusively for direct customers. Let’s take a look at them.
First of all, you can track your order directly in MyGrundfos. Just enter your order number and you can track and trace your order throughout its journey. That way, you can for instance always update your customer on where their order is.
Next, there’s a quotation overview. MyGrundfos gives you access to a quick overview of the latest quotations between yourself and Grundfos. This makes it quick and easy to manage your quotations. By clicking on a quotation, you’ll see the details of the quotation directly in our purchasing platform Extranet, where you can easily convert it to an order, request a change or reject the quotation.

Finally, there are requests. Similar to the quotations overview, you can use MyGrundfos to track the status of your quotation requests and inquiries with Grundfos, giving you information such as status, inquiry date, reference ID and an estimated response date.

So, what do these features mean for you?

First of all, they provide you with a unique/Personal? overview in one place.
Next, they allow you to quickly find the status of your orders, including track and trace information, so you know if your shipment arrives on time for the project you need it for.

And finally, they provide you with an easy, tangible overview of the latest quotations, inquiries and requests between yourself and Grundfos.

MyGrundfos is quick and easy to use, just click the menu icon on, then the mygrundfos icon, so go ahead and find everything you need in one place.

Course overview

Modules: 3
Completion time
Completion time: 15 minutes
Difficulty level
Difficulty level: Basic