Legal and policies

Grundfos New Zealand Consumer Warranty Document



1.This warranty applies to GRUNDFOS products where the purchaser acquires the products from a Grundfos Dealer or Onseller for his/her own use and not for purpose of re-supply. Grundfos products purchased as part of other manufacturers’ systems are not covered by this consumer warranty. This warranty is in addition to any rights and remedies that the purchaser may have under the Consumer Guarantee Act 1993 (CGA) and other laws.

2. GRUNDFOS warrants that the products are free
from defects. A product is defective if it is not delivered in accordance with the agreement of the parties due to faulty material, design or workmanship.

Not covered by the warranty is damage due to ordinary wear and tear; use of the product for applications for which they are not intended; modifications, alterations or repair of the product undertaken by the Purchaser or a third party (not acting on GRUNDFOS’ behalf); failure to follow GRUNDFOS’ instructions (whether oral or in writing); installation, commissioning, operation (e.g. use of the product outside its specifications) or maintenance not in accordance with GRUNDFOS installation-, operation-, maintenance- or service manual; use of faulty or inadequate ancillary equipment in conjunction with the product; the application of spare parts of poor quality (excluding the application of any GRUNDFOS original spare parts); accidental or wilful damage or misuse of the product by Purchaser or third party (not acting on GRUNDFOS’ behalf); and Purchaser/end user’s or its own product’s non-compliance with applicable law and regulation.

3. GRUNDFOS is not responsible for the design of the hydraulic systems in which the product is installed, and, therefore, cannot guarantee the product will be able to meet its specifications in the actual application. Material compatibility is not the responsibility of GRUNDFOS.

4. The terms of this warranty policy may be inconsistent with the warranty statement in the product manual. To the extent of any inconsistency, the terms of this warranty shall prevail.


5. This is a limited manufacturer’s warranty of 24 (twenty-four) months from the date of purchase.

6. In case of remedy of defects, the warranty period related to the product as such remains the same after remedy, however:

a) if part of a product is repaired or replaced, the warranty period concerning such repaired/replacement parts is 12 (twelve) months from the date of repair or replacement; and b) if the whole product as such (e.g. a pump) is replaced, a new warranty period of 24 (twenty-four) months from the date of replacement.


7. To make a warranty claim, check first with the
dealer/onseller from whom the product was purchased.

Alternatively, you can make a claim under this warranty by writing to or 17 Beatrice Tinsley Crescent, Albany, Auckland 0632 New Zealand. The notice shall include a description of the problem, product number, serial number (if applicable), a date of purchase and a proof of purchase.

The defective product must be returned to GRUNDFOS workshop at 17 Beatrice Tinsley Crescent, Albany, Auckland 0632 New Zealand with a proof of purchase (if requested by GRUNDFOS).

GRUNDFOS must remedy defective (parts of) products by repairing or replacing (in whole or part) the defective (part of the) product within reasonable time depending on the nature of the defect.

8. Repair or replacement will be at GRUNDFOS’ own
cost, however:

a) All cost and expenses related to transport of (parts of) products from Purchaser’s site to GRUNDFOS’ workshop as well as any costs and expenses for dismounting and mounting and de-/re-installation shall be at Purchaser’s account.

b) All cost and expenses related to transport of (parts of) products from GRUNDFOS’ workshop back to Purchaser’s site shall be at Grundfos’ account if it shows that the product subject to repair or
replacement suffers from defects covered by GRUNDFOS warranty.

c) All costs and expenses related to transport of (parts of) products to and from GRUNDFOS’ workshop, as well as all costs related to repair or replacement shall be at Purchaser’s account, if it shows that the product subject to repair or replacement did not suffer from any defects covered by GRUNDFOS warranty. Such payment is to be made by the Purchaser based on GRUNDFOS’ pricelists prior to service and shall cover any costs and expenses related to such service.

9. The product may not be disassembled prior to  remedy. Any failure to comply herewith will render the warranty null and void. GRUNDFOS reserves the right not to remedy products polluted by poisonous media or other liquids injurious to the environment or people.


10. GRUNDFOS products come with consumer guarantees
that cannot be excluded under the Consumer Guarantee Act (CGA) 1993. Where a consumer has a right of redress against Grundfos in accordance with CGA 1993 in respect of the failure of a product to comply with a guarantee, the consumer may exercise the following remedies:

(1) Where the failure cannot be remedied or is of a substantial character within the meaning of section 21 of CGA 1993, the consumer may reject the product and get a refund of any money paid for the defective product or obtain from GRUNDFOS damages in compensation for any reduction in value of the product below the price paid or payable by the consumer for the defective product.

(2) Where GRUNDFOS does not remedy the failure within a
reasonable time, the consumer might have the failure remedied elsewhere and obtain from GRUNDFOS all reasonable costs incurred in having the failure remedied or might reject the defective product and get a refund of any money paid for the defective product.

(3) In addition to the remedies set out above, the consumer may obtain from GRUNDFOS damages for any loss or damage to the consumer resulting from the failure (other than loss or damage through reduction in value of the defective product) which was reasonably foreseeable as liable to result from the failure.

11. To the extend the product is acquired for business needs, GRUNDFOS liability under this warranty is limited to repair or
replacement of the product.

12. Any warranty given to the Purchaser in relation
to GRUNDFOS products by a dealer or onseller (other than the warranty provided in this warranty policy) is not GRUNDFOS warranty and is full responsibility of the provider. GRUNDFOS will not accept claims under any such warranty and will not be liable to the Purchaser or any third party with respect to any such warranty. GRUNDFOS under no circumstances can be held responsible for the fitness for purpose of a re-sold product.