The answers you need, when you need them

Access our self-service tools to search out a wide range of instant information on prices, availability, pump replacements and more.

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Pump Prices and Availability

Quickly and easily look up pump prices, availability, stock and lead times for water pumps, pressure pumps, solar pumps, spare part kits, and more.

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Order status incl. Track & Trace

MyGrundfos gives you access to your order status, as well as track and trace. Look up your order status via MyGrundfos without having to log in.

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Replace pump

Find replacement pumps with MyGrundfos. Type in the name of the pump that needs replacing and MyGrundfos will tell you which replacement pump you ...

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Pump Export Information

Look up pump export information with MyGrundfos for your customs declaration. Find custom tariff numbers, country of origin, and gross and net pump...

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Your personal requests and inquiries | MyGrundfos

Get an overview of your requests for quotations and inquiries for information from Grundfos in MyGrundfos.

What is your issue?

Digital Tools and Technical Documentation

Issues related to Grundfos’ digital tools and technical documentation.

Customer Service

Issues related to Grundfos’ customer service e.g. reachability and response time of Grundfos representatives.

Product related

Issues regarding product quality before the product is installed e.g. wrong product or wrong assembly.

Delivery related

Issues regarding delivery e.g. wrong quantity, damaged or missing delivery.

Order fulfillment

Issues related to wrong or missing quotation, order confirmation or invoice.

Service

Issues related to Grundfos Service Operations, e.g. service price, missing report or repair time.

Learn more about our service agreement options

With a basic or advanced Grundfos service agreement, you can count on your pump always functioning reliably, optimally and efficiently. This means reduced operating costs and less administration for you.

Our agreements can be combined with other services, including: 

Service videos

Let our experts guide you through the installation, repair and maintenance of your Grundfos pump. Simply go to the product page for your pump, tool or accessory to view the service videos we have collected to help you optimise performance.

The answers you need
- when you need them!

The 24/7 self-service tool allows you to access answers to a wide range of questions, such as:

  • Product availability
  • Replacement pumps
  • Spare part finder
  • Order status and more.

Prompt and reliable service wherever you are

With Grundfos service centres in more than 50 countries throughout the world, supplemented by more than 600 authorised Grundfos Service Partners, we’re never far away. If required, we ensure you get emergency access to service personnel as well.