How can we help?
How to purchase a product?
As a Grundfos customer, you deserve efficient, smooth and personalised service – like when placing your pump order. There are two ways to experience service on Grundfos.com. You can find a direct line to local distributors by selecting the country you are based in and then the office closest to you or, as an Extranet user, you can place your order directly with us. Whichever way you choose, we strive to make sure you can place your order and get back to work fast.Read more
Where to find spare parts?
Finding the pump replacement parts you need should be neither time consuming nor a hassle. Just go to the Grundfos Product Center to find the pump spare parts you need. You can also find the spare parts you need on Grundfos Go or MyGrundfos.Read more
How can I replace my pump?
Learn how to find a replacement pump fast using Grundfos Product Center.Read more
Where can I find information to troubleshoot Grundfos products?
The operating instructions provided with every Grundfos product contain relevant troubleshooting information. These instructions describe not only installation, operation and maintenance, but also include a dedicated section to assist in troubleshooting general problems that arise during use. The instructions are also available online on the product pages under the tab called Documentation.Read more
How do I contact Grundfos customer service?
As an installer, you have the choice of ordering Grundfos customer service from your specialist wholesaler or of contacting us directly via phone or contact form.
Please have your customer number ready, should you choose to contact us directly. If you are unsure about whether you have a customer number or not, please send us a copy of your company letterhead.
As a private customer, we ask that you refer to a specialist installation company in your area.Read more
Ready to purchase
If you are looking to purchase a product or service, our friendly and knowledgeable pump experts would be happy to help. Find your nearest Authorised Dealer by industry type.
Grundfos Extranet is an Industry leading commerce platform supporting our registered customers in ordering pumps and pump related components and parts. Get 24/7 access and features to optimise and enhance your purchasing process.
Use this contact point if you need:
- Sales support
- Project support
Contact service to get help with:
- Pump repair and spare parts
- Scheduling commissioning or energy check
- Information on service agreements and digital service
- Performance optimisation of your system
File a complaint for issues related to:
- Grundfos digital tools and technical documentation
- Grundfos customer service e.g. reachability and response time
- Product quality before installation
- Delivery issues, e.g. wrong quantity, damaged or missing delivery
- Order Fulfillment issues, e.g. wrong or missing quotation, order confirmation or invoice