Support for any situation

Find the help and support you need with your pumps and services, no matter what you are looking for. Select the situation that best matches your own to get started.

Find quick and direct information for your projects

Look for how to guides here to find quick and easy guidance and support for all phases of your project. Discover a range of online engineering, installation and operation tools and up-to-date pump design information that can assist you in your work today, and help you work smarter over the long run.


What is your issue?

Digital Tools and Technical Documentation

Issues related to Grundfos’ digital tools and technical documentation.

Customer Service

Issues related to Grundfos’ customer service e.g. reachability and response time of Grundfos representatives.

Product related

Issues regarding product quality before the product is installed e.g. wrong product or wrong assembly.

Delivery related

Issues regarding delivery e.g. wrong quantity, damaged or missing delivery.

Order fulfillment

Issues related to wrong or missing quotation, order confirmation or invoice.

Service

Issues related to Grundfos Service Operations, e.g. service price, missing report or repair time.

Get answers to your questions

We have gathered frequently asked questions and their answers in one place. See the most frequently asked questions below or go to the Grundfos FAQ for a complete list of answers to your questions.

Become an expert in just a few clicks

Save time in your daily work by improving your skills, your know-how and your business with the online training platform ECADEMY.
Click on a course below to start your training now.

Learn more about our service agreement options

With a standard, cusomised or performance Grundfos service agreement, you can count on your pump always functioning reliably, optimally and efficiently. This means reduced operating costs and less administration for you.

EICA selection tool

Can I connect a Grundfos product to a PLC, BMS or SCADA system? Which CIM do I need? Is there a programming example available?

If you are looking for information about pump technology and connection to fieldbus systems, Grundfos is the right place for EICA technicians and system integrators.

Service videos

Let our experts guide you through the installation, repair and maintenance of your Grundfos pump. Simply go to the product page for your pump, tool or accessory to view the service videos we have collected to help you optimise performance.

The answers you need
- when you need them!

The 24/7 self-service tool allows you to access answers to a wide range of questions, such as:

  • Price and availability
  • Replacement pumps
  • Spare part finder
  • Order status, including track & trace

Prompt and reliable service wherever you are

With Grundfos service centres in more than 50 countries throughout the world, supplemented by more than 600 authorised Grundfos Service Partners, we’re never far away. If required, we ensure you get emergency access to service personnel as well.