Mike Leto, CSC Director
Who am I
I have a Bachelor’s degree in Mechanical Engineering and an MBA – focus on Organization Leadership - from University of Kansas. I have spent my entire career at Grundfos within our Customer Support Center, joining the company as an Applications Engineer in October 2008. I quickly learned that I wanted to be in leadership, eventually moving into my first leadership role on the Order Support team. I’ve worked in many leadership roles before my current role as Director of Customer Support.
I am not afraid to speak my mind and give honest feedback.
How I make a difference
I am not afraid to speak my mind and give honest feedback. I never hesitate to push the status quo and find new ways of doing business that are cost efficient and require minimal resources. I work to improve the CSC for the employees and to better support our customers.
What drives me
I have very high expectations when I am a consumer and purchase goods/services from other companies. I carry these high expectations to my team when we serve Grundfos’ customers. I’m constantly looking to see what other companies are doing that I like and finding ways to integrate them into the CSC.
Our great technology and solutions is not what keeps me here though, it’s the people and the strategy. The focus on people and the company’s values are so unique.
I never realized how critical pumps, water solutions, and water treatment are to the world until I worked for Grundfos. Our great technology and solutions is not what keeps me here though, it’s the people and the strategy. The focus on people and the company’s values are so unique. I believe that happy and motivated employees will be more engaged in the business and provide better service to our customers. Also, having a CEO who spends a lot of his time updating 19,000 employees and seeing how well Grundfos has ensured our safety during COVID-19 is why I’m here.
What makes me proud
The focus on automatization of Order Entry, the digitalization and proactive management of the open orders, and integrating PowerBI into the Customer Support Center to help us better serve customers.
Grew up on Long Island, New York. You won’t meet a bigger Yankees, Jets, Rangers, and Knicks fan in Kansas!