Our customers
We work closely and openly with you to understand your business goals and meet your needs, as well as collaborate toward innovative long-term solutions.
We serve you all
From installers to distributors, engineers to system builders, facility managers to operations managers, technical directors to contractors, and service providers to homeowners.
No matter who you are, every single one of your projects is unique. However, one thing unites you: you want state-of-the-art solutions that you can rely on. That’s why we take the time to understand your specific requirements, and then work with you to plan the most efficient way to meet them. Dependable and reliable solutions. Dependable and reliable partners.
Founded on a “can-do” spirit
Our founder Poul Due Jensen once said, “the world is full of problems that can be solved in a better way.” It is a quote that has shaped who we are and how we approach the world. Where some see problems, we see possibilities, possibilities to make a positive and lasting change. Making a difference in ways big and small.
Customer Experience Management
It almost goes without saying that making our customers satisfied is one of our top priorities. After all, your satisfaction is one of our six strategic KPIs. We continually measure customer experience and satisfaction to understand what’s going well, and what we can improve to meet your needs. To do this, we run two global customer experience management programmes: Customer Pulse and ECSS (External Customer Satisfaction Survey).
For both programmes, we closely monitored results to thoroughly understand customer pain points, identify their root causes and make follow-up and improvement initiatives both at a specific and general level.
Customer Pulse
We introduced the Customer Pulse initiative in 2018 to be able to react faster and improve specific interactions throughout the customer journey. Sales and service visits, quotations, information requests, Grundfos Product Center or the Extranet (purchasing portal) are examples of touchpoints where we gather instant customer feedback and measure either ‘overall customer satisfaction’ or ‘ease of doing business with’.
The annual relationship survey – ECSS
For over 30 years, our annual External Customer Satisfaction Survey (ECSS) gathers feedback on key processes and understands what drives customer loyalty and satisfaction.
Read more about our partners
Meet our strategic partners and suppliers and see how we work together.