Prevent loss of knowledge

A general issue in many organisations today is that data silos occur when information is not shared sufficiently across departments and even between people within a department. This happens for a number of reasons and can be difficult to combat without the right technical solution.

Relying on knowledge sharing as a practice between members of your organisation makes your organisation vulnerable in several ways. 

First of all, establishing a culture of knowledge sharing is much easier said than done and certainly does not happen overnight.

Second, most members of your organisation are likely busy with pressing tasks and may not be able to prioritise the time to share knowledge in their daily work.

Third, a person may leave your organisation unexpectedly and take with them any information that has not been centralised.

Having access to all relevant data and information is essential to reaching the full potential of each member of your organisation as well as your organisation as a whole.

What happens when different departments do not share knowledge?

If a maintenance team discovers a leak in their network, they will most likely instantly allocate resources to fixing the leak. But what if the planning department was already planning to renew that part of the network in the coming months? In that case, the maintenance team’s resources are better utilised by focusing on other pressing tasks, but they will only know to do that if the right information is shared between the two units.

Solution: Increase transparency with centralised data storage

The only way to prevent losing valuable information is to make sure that it is stored in a centralised system.

For instance, you want to make sure that all data collected from your water or wastewater network is compatible and available to anyone in your organisation whose work may benefit from it. Making sure that all departments have access to the same data will ease collaboration and their mutual understanding.

Second, you want to make sure that knowledge is not limited to certain people. The more you are able to customise your platform for data storing, the more information it can contain. For instance, a simple monitoring solution may be able to send you standard alarms if pressure in your network drops below a certain value, but with a more advanced solution, you may be able to set up intelligent alarms that will only be triggered if pressure drops below a customised value based on historic data from your system. That way, you are not relying on the experience of people in your organisation to know whether an alarm is critical, and the people who would usually handle these alarms can prioritise their time on more value-creating tasks.

All in all, increasing transparency will benefit all members of your organisation individually and collectively.